Tenant Services Specialist

Job Title: Tenant Services Specialist

Summary: We are seeking a proactive and detail-oriented professional to join our team as a Tenant Services Specialist. This role serves as the primary point of contact for tenant communications across all properties, ensuring timely support, effective issue resolution, and a high level of tenant satisfaction. The position also supports administrative and operational functions, contributing to a smooth and efficient property management environment.

Key Responsibilities:

• Respond promptly and professionally to tenant inquiries via phone and email;
• Assist tenants with general inquiries, complaints, and support requests;
• Provide clear guidance on internal systems (e.g., submitting maintenance requests);
• Assess, prioritize, and escalate urgent maintenance or operational issues;
• Coordinate with internal teams and external vendors for maintenance and service requests;
• Follow up to ensure timely resolution and tenant satisfaction;
• Maintain accurate documentation of tenant interactions, requests, and actions taken;
• Support delivery, tracking, and management of fobs/keys;
• Prepare, draft, and distribute tenant communications (e.g., notices, rent increases, updates);
• Support administrative processes, including managing requests, tracking tasks, and ensuring completion of outstanding items;
• Provide a high level of customer service, ensuring a positive and professional tenant experience;
• Support ad hoc projects and additional operational initiatives as required.

Skills:

• Excellent communication skills (written and verbal)
• Strong customer service and relationship-building abilities
• Problem-solving mindset with sound judgment
• Ability to manage multiple tasks and priorities in a fast-paced environment
• High level of organization and attention to detail
• Ability to work independently and proactively
• High level of computer skills (Microsoft Office)

Qualifications (Required):

• High school diploma or equivalent (post-secondary education is an asset);
• Previous experience in customer service, administration, or operations;
• Strong ability to handle high-volume communication (calls and emails);
• Valid driver’s license and access to a reliable vehicle;
• Experience with property management systems (e.g., Yardi or similar) is considered an asset;
• Bilingual (English/French) is considered an asset.

Expected hours: 40.0 per week

Work Location: In person