Customer Success Manager

LoopX

Greater Sudbury, ON P3A 4R7

$84,000–$150,000 a year - Full-time

Job details

Pay

$84,000–$150,000 a year

Job type

Full-time

Location

Greater Sudbury, ON P3A 4R7

Full job description

Customer Success Manager
Location: Sudbury, ON (some travel required)
Company: LoopX
Date posted: April 14, 2026

About LoopX
LoopX is a Canadian technology company developing AI-based systems that improve safety and productivity in the mining industry. Our solutions are deployed on both mobile equipment and stationary infrastructure, helping mining operations work more safely and efficiently.

Role Overview
This role is responsible for ensuring successful deployment and ongoing use of LoopX systems at customer sites. Focus is on coordinating deployments, supporting customers in the field, and making sure systems are working as expected and delivering value. Works closely with field and engineering teams to resolve issues and improve overall system performance.

Responsibilities

· Coordinate system deployments including shipment, installation, and commissioning

· Work directly with field engineers and customer site teams during deployments

· Track progress, issues, and risks across active deployments

· Ensure issues are resolved quickly with minimal impact to operations

· Act as the main point of contact for customers after deployment

· Support onboarding, training, and day-to-day system use

· Ensure customers are using the system effectively and getting value

· Capture feedback from the field, including operational challenges and user experience

· Work with engineering and product teams to drive improvements

· Develop case studies and summaries from successful deployments

Requirements