Client Services Coordinator - Monthly Parking

About EasyPark

For nearly 80 years, EasyPark has been at the heart of Vancouver, providing innovative parking and mobility solutions that support businesses, communities, and the people who live, work, and visit our city.

As one of Vancouver's most recognized parking operators, we are committed to delivering exceptional customer experiences through technology, service excellence, and continuous improvement. We are proud of our collaborative culture that values professionalism, accountability, work-life balance, and employee development.

At EasyPark, we offer more than just a job—we offer an opportunity to grow your career in an organization that values its people and invests in their success.

Why Join EasyPark?

• Competitive compensation and benefits
• Wellness and employee assistance programs
• Professional development and growth opportunities
• Company-sponsored social and team-building events
• Convenient downtown Vancouver location close to public transit
• Supportive and collaborative team environment
• Meaningful work that directly impacts customers and clients throughout Vancouver

Position Overview

The Client Services Coordinator – Monthly Parking is responsible for delivering exceptional customer service while administering EasyPark's monthly parking programs across multiple facilities.

This role serves as a key point of contact for customers, corporate clients, special events rentals and internal stakeholders, ensuring the accurate administration of parking agreements, customer accounts, access control systems, and waitlists. The successful candidate will be highly organized, customer-focused, technologically proficient, and capable of managing multiple priorities in a fast-paced environment.

This position plays a critical role in maintaining customer satisfaction, supporting revenue collection, and ensuring operational excellence across the monthly parking portfolio.

Key Responsibilities Customer Service & Account Management

• Provide exceptional customer service through phone, email, live chat, virtual meetings, and in-person interactions.
• Respond to customer inquiries regarding monthly parking products, rates, facility access, account status, and policies.
• Assist customers with parking applications, account setup, account modifications, and cancellations.
• Resolve customer concerns professionally and escalate complex issues when required.
• Build and maintain positive relationships with individual customers and corporate parking administrators.

Monthly Parking & Special Events Administration

• Process new monthly/event parking agreements, renewals, transfers, amendments, and cancellations.
• Maintain accurate customer records within multiple software platforms and databases.
• Administer parking inventory and manage facility waitlists.
• Monitor parking occupancy levels and prepare monthly parking utilization reports.
• Coordinate the issuance, replacement, retrieval, and tracking of access cards, remotes, permits, and other parking credentials.
• Schedule and manage customer appointments using Calendly and other scheduling tools.

Financial & Collections Support

• Monitor customer accounts and identify overdue balances.
• Review aged accounts receivable reports and communicate with customers regarding outstanding payments.
• Apply account penalties and enforcement actions in accordance with company policies.
• Support payment processing and account reconciliation activities as required.

Access Control Systems Administration

• Administer and maintain customer records within multiple parking access control platforms, including:
• Brivo
• JMS
• TIBA
• Park ID
• Fennix
• Troubleshoot access-related issues and coordinate with Maintenance and Technology teams to resolve system challenges.
• Maintain accurate records of equipment inventory and access permissions.

Team & Operational Support

• Collaborate with Operations, Maintenance, Enforcement, Finance, and Technology teams to ensure seamless customer experiences.
• Participate in process improvement initiatives and departmental projects.
• Assist with reporting, administrative tasks, and other duties as assigned.

What You BringRequired Skills & Competencies

• Outstanding customer service and relationship-building abilities.
• Strong verbal and written communication skills.
• Ability to professionally explain policies, procedures, and account information.
• Exceptional attention to detail and data accuracy.
• Strong organizational and time management skills.
• Ability to manage multiple priorities and deadlines simultaneously.
• Demonstrated problem-solving and conflict-resolution abilities.
• High level of professionalism, discretion, and accountability.
• Ability to work independently while contributing positively to a team environment.
• Proficiency with Microsoft Office Suite, including Excel, Outlook, Word, and Teams.
• Experience working with CRM systems and customer databases.

Preferred Experience

• Experience administering customer accounts or subscription-based services.
• Experience in parking operations, property management, transportation, hospitality, or customer service environments.
• Experience working with access control systems, parking management systems, or similar technology platforms.
• Experience supporting corporate clients and business accounts.

Education & Qualifications

• Post-secondary diploma or degree in Business Administration, Customer Service, Communications, or a related field.
• Minimum 2 years of customer service, account administration, or client support experience.
• Demonstrated experience working with customers in a fast-paced service environment.
• Valid Class 5 Driver's Licence with a satisfactory driving record.
• Ability to obtain and maintain a clear criminal record check.

Success in This Role

The successful candidate will demonstrate:

• Customer-first mindset
• Strong attention to detail
• Accountability and ownership
• Professional communication
• Adaptability and flexibility
• Sound judgment and decision-making
• Initiative and continuous improvement
• Positive and collaborative approach to teamwork
• Strong administrative and organizational abilities

Join Our Team

If you enjoy helping people, solving problems, working with technology, and being part of a team that keeps Vancouver moving, we'd love to hear from you.

Apply today and become part of a company that has proudly served Vancouver for nearly 80 years.

Job Types: Permanent, Full-time

Pay: $43,000.00-$45,000.00 per year

Benefits:

• Company events
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site gym
• On-site parking
• Paid time off
• Vision care
• Wellness program

Ability to commute/relocate:

• Vancouver, BC: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (required)

Experience:

• Project management: 1 year (preferred)
• Customer service: 2 years (required)
• Client Services Occupations: 1 year (preferred)
• Customer Call Centre: 1 year (preferred)
• Account management: 1 year (preferred)

Licence/Certification:

• BC Driver's Licence (required)

Work Location: In person