IT Support Technician

IT Support Specialist (Full Time)

Please included Salary/Hourly wage with Resume.
RESUMES WITHOUT THIS WILL NOT BE REVIEWED

*** Must have a car as some travel is required – Compensation Provided ***

Seeking an enthusiastic IT Support Specialist with the following:

RESPONSIBLILITIES:

• Serving as the first point of contact for clients and MSP companies seeking technical assistance in person, over the phone or email
• Performing troubleshooting through diagnostic techniques and pertinent questions
• Responsible for PCs, Printers, and related equipment (Monitor, Keyboard, Mouse, Hard Drive, etc.)
• Installing and upgrading Windows 7/10 and software
• Diagnose and resolve technical hardware and software issues
• Responsible for setup accounts in Active Directory and Office 365.
• Proficient in Office 365 Tenant and exchange system as well as Active Directory.
• Diagnose and resolve minor network issues (e.g. LAN Access)
• Prioritize work orders/help desk ticket according to severity
• Create a document for any issue and report events
• Accurately log work orders/help desk tickets and resolutions into help desk software management system
• Determining the best solution based on the issue
• Direct unresolved issues to the next level of support personnel
• Perform other duties upon request and ability to multitask.

Technical Requirements:

• REQUIRED MINIMUM of 7 years experience supporting servers and end users
• Proven Experience working with Windows 10, Server 2012/16/19 in a business environment
• Experienced in supporting MacOS users in a business environment
• Ability to install, configure, administer and trouble shoot a wide range of desktop hardware and software
• Experience with troubleshooting printers, scanners and various other peripherals
• Experience with troubleshooting and supporting mobile devices (Apple & Android)
• Experience with Setting up and Maintaining Microsoft Exchange 2016 & 365

Non-Technical Requirements:

• Excellent communication skills both written and verbal
• Excellent organizational & Time Management skills
• Strong critical thinking and problem-solving skills
• Ability to work under tight deadlines and managing multiple clients
• Must be detail oriented

General Duties

• Day to Day IT Support for Customers
• Managing implementation of upgrades and new projects
• Documentation of work completed
• Basic end user Training

NICE TO HAVE

· Amicus

· Time Matters

· MAC

DO NOT CONTACT US IF YOU’RE AN EMPLOYMENT AGENCY

Job Type: Full-time

Pay: $36,119.88-$70,481.99 per year

Experience:

• IT support: 5 years (required)

Licence/Certification:

• Driving Licence (required)

Location:

• Markham, ON L3R 3K2 (preferred)

Work Location: In person