order administrator jobs

Company Overview

OZ Optics Limited is a leading worldwide supplier of fiber optic products, test equipment and sensors. It is located in Canada's capital city of Ottawa and established in 1985.

Company Perks:

• Every employee receives full benefits including medical, dental, optical and life insurance with the premiums paid for by OZ Optics.
• Opportunity to work along side with subject matter experts in fiber optics
• Opportunity to work on world-class products with cutting-edge technologies
• Best recreational facilities company can offer. Squash and basketball courts, weight-training rooms, indoor pool, sauna, and hot tub for use by employees
• Staff events - adult and children's holiday parties, Easter egg hunt, family summer barbecue, and soccer games.
• Free on-site parking

Position Summary:

• Report to Customer Service Manager.
• Coordinate customer requests with internal departments as the point of contact.
• Follow through internal processes for each order to fully satisfy customer requirements.
• Collaborate with Finance for accurate customer invoicing & payments as per payment terms.

Typical Duties:

• Communicate timely & accurately with customers about orders progress & delivery schedule.
• Understand production processes to provide accurate replies to customer inquiries.
• Serve as the link between customers and internal departments.
• Ensure orders pricing and shipments are aligned with company policies and customer needs.
• Handle Return Material Authorization (RMA) process–as the owner of RMA process.
• Process change orders, cancellations, and price validations.
• Assist customers with exchange of required documents and provide necessary information.
• Verify customer documents and orders, and record them according to corporate policies.
• Issue official Order Acceptance and Sales Order Acknowledgement to customers.
• Proactively be responsible for processing each customer order with accuracy and timely.
• Fully understand Order Desk and Customer Service processes.

Education:

Post-secondary education in Sales and Marketing or Business Administration

Experience:

3-5 years of inside sales or customer service experience preferably in technical manufacturing

Skills:

• Effective organizational skills
• Attentive to details
• Experienced with ERP, MRP, CRM business applications
• Advanced working knowledge of Microsoft suite: MS Outlook, Excel, Word
• Excellent command of English both verbal and written

Candidates must be eligible to work in Canada

Job Types: Full-time, Permanent

Pay: $45,000.00-$50,000.00 per year

Benefits:

• Casual dress
• Company events
• Disability insurance
• Employee assistance program
• Life insurance
• On-site parking
• Vision care

Application question(s):

• Do you have an excellent verbal and written command of English
• Do you have a firm understanding of the Commercial Manufacturing Order Processing Cycle from RFQ forward?

Education:

• DCS / DEC (required)

Experience:

• ERP systems: 3 years (required)
• MRP, CRM business applications: 3 years (preferred)
• Advanced Microsoft Suite: 3 years (required)
• Technical manufacturing Customer service: 3 years (required)

Work Location: In person