medical office assistant jobs in London, ON

Job Overview

Front Desk Administrator – Healthcare Clinic

Cerebral Health and Spine Care | London, Ontario

Job Type: Full-time, permanent
Salary: $20.00–$24.00 per hour, based on experience
Additional Compensation: Additional Incentives Available
Location: In person – London, Ontario

An Exciting Opportunity to Help Lead a Growing Healthcare Practice!

Are you an organized, personable, and motivated healthcare professional who enjoys taking initiative and making a meaningful difference?

Cerebral Health and Spine Care is a growing, multidisciplinary healthcare clinic in London, Ontario, with focus on concussion rehabilitation, dizziness and balance disorders, spinal health, and comprehensive patient-centred care.

We are seeking an experienced Office Administrator to oversee our daily administrative operations, deliver an exceptional patient experience, and help support the continued growth of our clinic.

This is an excellent opportunity for someone who enjoys responsibility, values teamwork, and takes pride in creating an efficient, welcoming, and professionally managed healthcare environment.

Your Role

As our Front Desk Administrator, you will be a key member of our team and the primary point of contact for many of our patients.

Your responsibilities will include:

Patient Experience & Communication

• Welcome patients and create a positive, professional, and compassionate clinic environment.
• Manage incoming calls, emails, patient inquiries, and appointment scheduling.
• Coordinate new patient intake, consultations, and follow-up appointments.
• Maintain effective communication with patients and healthcare practitioners.
• Help ensure patients receive timely, organized, and attentive service.

Office Administration & Financial Management

• Independently manage daily front-office operations and administrative workflows.
• Coordinate practitioner schedules and maintain accurate patient records.
• Process payments, manage billing, submit insurance claims, and follow up on outstanding accounts.
• Monitor accounts receivable, daily collections, and financial reporting.
• Maintain organized records and support accurate clinic reporting.
• Identify opportunities to improve office efficiency and administrative systems.

Clinic Performance & Growth

• Support new patient inquiry follow-up and appointment conversion.
• Help reduce missed appointments and improve scheduling efficiency.
• Monitor key performance indicators related to patient experience, collections, and administrative performance.
• Collaborate with the Clinic Director to implement improvements and support clinic growth.
• Take initiative, solve problems, and contribute positively to our team.

What We're Looking For

Required Qualifications

• Previous experience in healthcare administration, medical office administration, or a comparable patient-facing administrative role.
• Excellent communication, organizational, and interpersonal skills.
• Strong attention to detail and the ability to manage multiple priorities.
• Confidence handling patient billing, payment processing, and administrative responsibilities.
• Strong computer skills and familiarity with appointment scheduling software.
• Professional, dependable, friendly, and solutions-oriented.
• Ability to work independently while contributing to a collaborative team.

Preferred Qualifications

• Previous experience managing a healthcare or multidisciplinary clinic.
• Familiarity with Jane App practice management software.
• Experience with insurance billing, accounts receivable, and financial reporting.
• Experience in chiropractic, physiotherapy, rehabilitation, or other healthcare settings.
• Demonstrated ability to improve office workflows, patient experience, or administrative performance.

Compensation & Benefits

We recognize the value of exceptional people and believe that dedication, initiative, and results should be rewarded.

We offer:

• Competitive hourly compensation of $20–$24, depending on qualifications and experience.
• Opportunities for professional growth and expanded responsibilities.
• A welcoming, supportive, and collaborative healthcare environment.
• The opportunity to make a meaningful contribution to a growing specialized healthcare practice.

Why Join Cerebral Health and Spine Care?

At Cerebral, we believe exceptional healthcare begins with exceptional people.

Our team is committed to helping patients improve their health, function, and quality of life through personalized, multidisciplinary care.

We value professionalism, accountability, compassion, teamwork, and a genuine commitment to delivering an outstanding patient experience.

We are looking for someone who shares these values and wants to become an integral part of our clinic's continued success.

If you're ready to take ownership of a rewarding healthcare office admin role, we'd love to hear from you!

How to Apply

Please submit your resume through Indeed and to: admin@cerebralhealthcentre.com, along with a brief introduction outlining your relevant experience and why you believe you would be a great fit for our team.

Candidates selected for an interview may be asked to complete a brief, job-related administrative assessment.

Cerebral Health and Spine Care is an equal opportunity employer. Accommodations are available throughout the recruitment process upon request.

Pay: $20.00-$24.00 per hour

Benefits:

• On-site parking

Work Location: In person