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Job Post Details

Administrator (Full‑Time) — Positive Mind Wellness Inc. (Nepean) - job post

Positive Mind Wellness Inc.
146 Colonnade Road South, Nepean, ON K2E 7Y1
From $24 an hour - Full-time
Responded to 51-74% of applications in the past 30 days, typically within 3 days.

Job details

Pay

  • From $24 an hour

Job type

  • Full-time

Location

146 Colonnade Road South, Nepean, ON K2E 7Y1

Full job description

Company Overview

Positive Mind Wellness Inc. is a multidisciplinary rehabilitation and wellness center dedicated to supporting individuals in their journey towards physical and mental well-being. Our mission is to provide comprehensive care that fosters healing and growth.

Summary

We are seeking a skilled Receptionist to join our team at Positive Mind Wellness Inc. in Nepean, Ontario. In this role, you will be the first point of contact for our clients, ensuring a welcoming environment while managing administrative tasks that contribute to our mission of holistic wellness.

Responsibilities

  • Book and manage appointments via phone, email, and the online portal; maintain an accurate daily schedule and waitlist.
  • Answer and route calls with professionalism; respond to voicemail and email inquiries promptly.
  • Greet clients upon arrival, provide intake forms, and ensure a calm, welcoming reception area.
  • EHC Billing
  • Process payments (debit/credit) and issue receipts.
  • Monitor cancellations and no‑shows; follow clinic policies for reminders and rebooking.
  • Maintain client records with strict confidentiality and compliance (e.g., PHIPA).
  • Coordinate clinician rooms and supplies; keep reception tidy and stocked.
  • General admin tasks such as scanning, data entry, file management, and basic reporting.

Qualifications

  • 1–2+ years of reception or administrative experience; healthcare/mental health clinic experience is an asset.
  • Confident, professional phone etiquette and excellent written communication.
  • Comfortable with JaneApp EMR/scheduling system and payment terminals.
  • Proficient with Google Workspace ; fast and accurate typing.
  • High attention to detail, discretion with sensitive information, and a client‑service mindset.
  • Able to multitask in a busy environment and remain calm and supportive.
  • Successful reference/background checks.
  • Excellent organizational skills and attention to detail.
  • Familiarity with office management procedures is preferred.
  • Strong communication skills, both verbal and written in English and French.

Please submit your resume for consideration.

Job Type: Full-time

Pay: From $24.00 per hour

Work Location: In person

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