Job Summary
We are seeking a dynamic and experienced Hotel Operations Manager to oversee the daily operations of our hotel. The ideal candidate will ensure exceptional guest experiences, maintain efficient hotel functions, and lead a team of hospitality professionals. This role requires strong leadership, excellent communication skills, and a comprehensive understanding of hotel management to uphold our standards of service excellence and operational efficiency.

Duties

• Supervise and coordinate all hotel departments including front desk, housekeeping, food & beverage, and maintenance.
• Oversee guest services to ensure high levels of customer satisfaction and resolve any guest concerns promptly.
• Manage staffing schedules, conduct performance evaluations, and provide training to staff members.
• Handle budgeting, financial reporting, and cost control measures to meet financial objectives.
• Implement and monitor hotel policies, procedures, and safety standards in compliance with industry regulations.
• Oversee human resources functions such as hiring, onboarding, and employee relations.
• Ensure effective phone etiquette and communication with guests, vendors, and staff.
• Maintain a welcoming environment for guests by ensuring cleanliness, safety, and hospitality standards are consistently met.
• Collaborate with marketing teams to promote hotel services and amenities.

Experience

• Proven supervisory experience in hotel or hospitality management is essential.
• Strong background in guest services with a focus on delivering exceptional customer experiences.
• Experience in budgeting, financial management, and human resources within a hospitality setting.
• Knowledge of hotel operations including front desk management, reservations systems, and hospitality best practices.
• Multilingual or bilingual skills are highly desirable to serve diverse clientele effectively.
• Demonstrated leadership abilities with the capacity to motivate teams and manage multiple priorities efficiently.
• Excellent communication skills including phone etiquette and interpersonal interactions are required to foster positive relationships with guests and staff alike. This position offers an exciting opportunity for a dedicated hospitality professional to lead our hotel operations while ensuring memorable guest experiences through effective management and leadership.

Pay: $60,000.00-$80,000.00 per year

Benefits:

• Extended health care
• On-site parking

Work Location: In person