Host/Hostess

About Us:

Indulge in an evening of whispered secrets and shared delights at Taberna LX, where warm hospitality and impeccable service elevate your dining experience. This intimate restaurant offers a seductive blend of Portuguese flavors and a sultry ambiance, perfect for igniting passions and creating unforgettable memories. From the moment you step inside, you'll be enveloped in a world of culinary artistry, where each dish is crafted with passion and served with a genuine smile. Let the attentive staff guide you through a symphony of flavors, ensuring every moment is savored and every desire is met. At Taberna LX, dining transcends mere sustenance; it becomes an unforgettable journey of the senses, where the magic of Portugal comes alive.

Job Summary :

Olá! As a Host you'll be the welcoming face of our establishment, the first and last impression our guests receive. You'll be responsible for creating a warm and inviting atmosphere, managing reservations efficiently, accurately estimating wait times, and ensuring a smooth and pleasant dining experience from start to finish. This role demands exceptional customer service skills, a keen eye for detail, and the ability to thrive in a dynamic, fast-paced environment. You'll be the linchpin of our front-of-house operations, ensuring seamless communication between guests, servers, and management, and contributing directly to our reputation for outstanding hospitality. Vamos!

Core Responsibilities:

Guest Greeting and Welcoming:

• Greet all guests with a friendly and professional demeanor.
• Make guests feel welcome and comfortable upon arrival.

Reservation Management:

• Answer phone calls and take reservations accurately.
• Manage and organize reservation lists.
• Utilize reservation systems and software.

Seating and Table Management:

• Escort guests to their assigned tables.
• Manage the flow of guests and optimize table utilization.
• Provide menus and inform guests of server assignments.
• Coordinate with servers and management to ensure efficient seating.
• Assist the Server Assistant team with clearing and resetting tables for the next guests.

Customer Service:

• Provide accurate wait time estimates.
• Address guest inquiries and concerns promptly and professionally.
• Handle customer complaints with tact and diplomacy.
• Accommodate special requests when possible.

General Duties:

• Maintain a clean and organized host/hostess area.
• Assist with other duties as needed, such as answering phones or taking to-go orders.
• May help with light cleaning duties.

Key Skills and Qualifications:

• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Ability to remain calm and composed under pressure.
• Friendly and outgoing personality.
• Ability to work as part of a team.
• Basic computer skills.
• Ability to stand for extended periods.

Salary and Benefits

• $17.60 / hour and participation in a FOH tipout pool
• Staff discounts on food and non-alcoholic beverage

Job Types: Full-time, Part-time, Permanent

Pay: From $17.60 per hour

Benefits:

• Discounted or free food
• Flexible schedule

Location:

• Toronto, ON M6J 1X3 (required)

Work Location: In person