Account Manager

Music. People. Connected

We’re Hiring!

Account Manager

Toronto, ON

www.entandemlicensing.com

• Full-time
• Hybrid
• Replacement role
• English, with French/English Bilingualism preferred
• Salary range: $61,200 - $ 65,000

WHO WE ARE

Entandem is a joint venture between Re: Sound and SOCAN. Entandem simplifies music licenses for Canadian organizations and businesses that use recorded and/or live music to make their business or event better. Entandem licensing ensures that those who made the music are compensated.

OUR COMMITMENT TO DIVERSITY, EQUITY, INCLUSION, AND ANTI-RACISM

Entandem thrives with a variety of viewpoints, identities, and backgrounds, and we are committed to anti-racism. Everyone is welcome to apply for our wide range of roles, regardless of gender identity, gender expression, ethnicity, race, age, culture, sexual orientation, religious belief, or physical ability.

WHY WORK WITH US?

Make a difference by supporting and collaborating with a vibrant and creative community

Enjoy many options for workplace flexibility and work-life balance

Get involved in the rapidly changing creative space

Advocate for and empower the creative community

Together, we’ll help music creators earn more income and make a living

WHAT WE OFFER

35-hour workweek schedule (possible flexible work options i.e., 4-day work week (position based)

Twelve paid sick days annually (including five personal days)

Access to SOCAN’s Toronto fitness facility

Annual Performance Incentive bonus (dependent on a personal and company performance)

Defined contribution Pension Plan

Comprehensive, health and dental benefits program

Inclusive and collaborative working environment

ABOUT THE ROLE
The Account Manager is responsible for managing licensee accounts, including generating invoices, processing payments, and reducing Entandem’s accounts receivable in accordance with established policies and procedures. The role provides a high level of support to licensees while contributing to individual, team, and departmental targets.

RESPONSIBILITIES

• Contribute to the achievement of the department’s annual budget by managing and reducing total accounts receivable.
• Meet established individual quarterly targets.
• Initiate collection calls with licensees in advance of reporting and payment deadlines.
• Generate invoices and apply payments to licensee accounts.
• Conduct outbound accounts receivable calls with existing licensees.
• Receive and resolve inbound calls from licensees.
• Complete detailed accounts receivable data entry, including verifying, recording, updating, and processing customer applications, invoices, documents, payments, and account records in accordance with established policies and procedures.
• Manage and maintain licensee accounts, including documenting all account-related contacts and correspondence.
• Address and resolve licensee complaints.
• Review, analyze, and prioritize monthly accounts receivable reports, as required.
• Escalate accounts when appropriate and in accordance with established procedures.
• Support Entandem’s External Unit through collaboration and guidance.
• Participate in team and departmental projects and meetings.
• Perform other duties as required.

EDUCATION, EXPERIENCE & SKILLS

• Basic knowledge of accounting principles.
• Strong internet navigation and research skills.
• Advanced proficiency with Microsoft Word, Excel, and Outlook.
• Excellent time-management and organizational skills.
• Previous data-entry experience.

COMPETENCIES

• Detail oriented
• Strong communicator
• Results oriented
• Service oriented
• Analytical skills
• Flexible and efficient