Quality Assurance Engineer II

PURPOSE OF POSITION:

• Quality Assurance Support for RRM Systems.
• Ticket Investigation and support
• Operations Support
• Contribution to continuous QA and IT process improvement

• Collaborate on the development of comprehensive Test Plans, Scenarios, Test Cases, and Scripts aligned with business requirements.
• Execute and document test cases, including anticipated results, actual results, and proposed resolutions.
• Review and ensure test coverage by evaluating test cases provided by the offshore team.
• Present clear and actionable test results, along with recommendations, to Business Analysts, including potential workarounds.
• Conduct rigorous regression testing to ensure the overall quality and stability of products.
• Identify, document, and track software defects, collaborating closely with the development team to ensure timely resolution.
• Design, implement, and execute automated test cases for validating the functionality and performance of applications and integrations.
• Contribute to the ongoing development and maintenance of the overall test strategy and testing processes for operations and projects.
• Conduct defect triage meetings to ensure all defects are reviewed and triaged based on the business priorities in a timely manner for the next steps.
• Stay current on industry best practices and emerging trends in RRM used applications and quality assurance.

• Support root cause analysis by recreating business scenarios and documenting the test results.
• Participate in vendor discussions for clarification of questions and defect findings.

• Collaborate with cross-functional teams to estimate the QA effort for planned tickets in upcoming releases.
• Support Business Analysts in the preparation of user documentation for all software releases, with a specific focus on noting any changes to business workflows.
• Collaborate with both onshore and offshore team members in reviewing proposed solutions, ensuring a comprehensive understanding of the requirements, and contributing to the overall quality of delivered system via comprehensive test coverage.
• Manual and automated test execution.

• Identify quality assurance process bottleneck and suggest actions for improvement.
• Lean values and practices in exercising the duties of this position.

• Guidewire Expertise: In-depth knowledge of one or more Guidewire applications and their integration within complex systems.
• Test Automation: Exposure to automation frameworks.
• Problem-Solving: Strong analytical and problem-solving skills to identify and resolve issues.
• Communication: Excellent verbal and written communication skills, with the ability to convey technical information clearly and concisely.
• Strategic Thinking: Ability to contribute strategically to the improvement of testing processes and overall software quality.

• College or University degree in Computer Science or a related discipline.
• 1 to 3 years of experience in a Quality assurance role in Guidewire space.
• Working knowledge and experience in the insurance industry
• Strong knowledge in formalized Testing Methodologies with a testing designation such as Certified Software Test Professional (CSTP), International Software Testing Qualifications Board (ISTQB) or Certified Software Tester (CSTE) is considered an asset.
• Certification with Guidewire is considered an asset.

• Experience with Guidewire test automation framework or any testing framework will consider an asset.

• Proven experience with Systems Development Life Cycle, preferably in an Agile or Iterative environment.
Experience in Jira, Rally,
• Point, and Teams is considered an asset.
• Certification and/or experience with Lean and/or Agile is desirable.