Technology Support Specialist, Level 3

Technology Support Specialist, Level 3

About Corporate Networks:

A Fort McMurray, Alberta based company that provides end-to-end information technology solutions to K-12, SMB and the enterprise sector. Since 1985, we have built our company on the culture and its core values with the purpose of adding value to the lives of our staff and clients. Corporate Networks strives to build long-term partnerships, not just transactional relationships with the people and companies we work with. Along with providing Managed Services and Surric Cloud solutions for client’s IT needs, we build our partnerships by first understanding the client’s business needs to design, deploy and support technology infrastructure.

General Description & Primary Role

As a Technical Support Specialist with Corporate Networks, you will be providing comprehensive end to end IT Services to our technology partners. This position has a great opportunity for individuals that want to grow with the company. Your success will be dependent on your willingness to learn, take on new challenges and to be an innovative problem solver. As a Technical Support Specialist, you will be responsible for all aspects of technology implementation, maintenance and support as required. Along with having exceptional communication and interpersonal skills, this position requires strong analytical, troubleshooting and problem-solving skills with ability to work independently and team collaboration.

Responsibilities by Function

Customer Service

• Present the company in a way that represents the company’s purpose, core values and culture
• Working with clients to ensure their technical issues are resolved and business needs are met
• User experience and managing expectation through empathy and professional communication for great customer service is the prime directive

Technical Support

• Perform day to day support of Apple and Windows platform, including workstation and server operating system, policies management and administration.
• Installation, configuration and maintenance of systems hardware and software and related infrastructure
• Resolve technical problems with the deployed technology infrastructure and solutions
• Troubleshooting and creative problem solving
• Maintaining documentation and following processes and procedures
• Perform other related duties as assigned

Research and Development

• Continuously learning and improving proactive management of infrastructure
• Research and recommend solutions to meet the business needs and challenges
• Strong analytical and planning skills

Knowledge and Skill Requirements:

• Commitment to company’s vision, purpose and core values
• Humble, Hungry and high Emotional Intelligence
• Exceptional interpersonal skills and ability to build relationships with staff and clients
• Strong organizational and customer service skills.
• Self-motivated with the ability to work in a fast-moving environment.
• High energy and exceptional analytical skills.
• Solid understanding of technology infrastructure and it’s management
• Experience with Apple and windows workstation and server environment
• Ability to establish and accomplish goals with limited direct supervision
• Strong verbal and written communication skills

Education and Experience Requirements:

General:

• Bachelor’s Degree in computer science or related education
• Experience working in a Managed Services environment
• 5-7 years of technical hands-on experience required
• Experience with creating Documentation and SOPs’
• Industry certifications in desktop, server, network, Azure cloud support and/or management

Primary:

• Experienced with Apple RMM tool (JAMF)
• Apple Server group policies / administration
• Windows Server group policies / administration
• Experience with Windows RMM tool (Ninja)
• Scripting Experience with Powershell, Bash, Python

Secondary:

• Experienced in designing and supporting Cisco Meraki networks and firewalls
• Experience in Implementing and troubleshooting Citrix DaaS
• Experience in Network Designing
• Troubleshooting application performance and latency
• Experience in implementing and supporting Microsoft Azure environment
• Google Education workspace experience
• Experience with ConnectWise PSA / ERP

Compensation and Benefits:

• Competitive salary based on experience and qualifications
• Health, vision, and dental benefits included.
• Performance based incentives.
• Great opportunity for advancement.

Please note that Corporate Networks is primarily located in Fort McMurray, preference will be given to local applicants available to work in Fort McMurray or Edmonton.

Job Type: Full-time

Pay: $75,000.00-$100,000.00 per year

Additional pay:

• Bonus pay

Benefits:

• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Vision care

Schedule:

• Day shift
• Monday to Friday

Application question(s):

• How many years of experience do you have with Apple Server group policies / administration?
• How many years of experience do you have with Apple RMM tool (JAMF)?
• How many years of experience do you have with Windows Server group policies / administration?
• How many years of experience do you have scripting with Powershell, Bash, and Python?
• Corporate Networks is primarily located in Fort McMurray, with a secondary office in Edmonton. Are you available to work in-person at either of these locations?

Experience:

• IT support: 5 years (preferred)

Licence/Certification:

• Alberta Drivers License (preferred)

Work Location: In person