Service Manager

We are looking to replace an outstanding performer looking towards retirement, Listowel Chrysler Dodge Jeep Ram is seeking an experienced Automotive Service Manager to lead a well‑established service department in a strong, small‑market dealership with loyal customers, a solid team, and proven processes.

We are a group store within the same small town, working closely with our sister dealerships locally. This creates a unique environment where leadership alignment, shared standards, and long‑term thinking truly matter.

This role is designed for a seasoned Service Manager who values structure, accountability, and execution, and who wants to run a department properly — not constantly put out fires.

Key Responsibilities

• Full leadership of Service Advisors, Technicians, and support staff
• Execution and enforcement of policies, procedures, and SOPs
• Ownership of service department performance across:
• CSI & customer retention
• Labour efficiency & productivity
• Hours per RO and workflow control
• Expense management and profitability
• Shop scheduling, capacity planning, and technician utilization
• OEM (Stellantis) compliance, warranty administration, and safety standards
• Coaching, mentoring, and retaining a stable, high‑performing team
• Professional handling of customer concerns and escalations
• Collaboration with Parts, Sales, and group leadership

What We’re Looking For

This is not an entry‑level management role or an advisor step‑up.

Ideal candidates will have:

• 3+ years of automotive service management experience
• Strong fixed‑operations fundamentals and KPI discipline
• A calm, confident leadership style rooted in consistency
• Proven ability to execute processes — not reinvent them weekly
• Experience leading teams in a smaller‑market or relationship‑driven environment
• CDJR / Stellantis experience strongly preferred
• Valid driver’s licence

Why Listowel Chrysler

• Group store environment — all within the same small town
• Growth opportunities available
• Stable ownership with a long‑term view
• Strong existing team and operational foundation
• Emphasis on tenure, consistency, and doing things the right way
• Less volatility than large urban stores
• Opportunity to truly run your department, not just manage chaos
• Supportive leadership that respects process and accountability

Compensation & Benefits

• Competitive salary with performance‑based bonus structure
• Comprehensive group benefits (health, dental, life, disability)
• Paid vacation and holidays
• OEM and leadership training
• Long‑term career opportunity within a stable dealer group

Confidential Applications Welcome

If you are an experienced Automotive Service Manager looking for a long‑term leadership role in a strong, process‑driven CDJR dealership, we’d like to speak with you.

All applications will be kept strictly confidential.

Job Type: Full-time

Work Location: In person