Equipment Service Coordinator / Dispatcher

Reliable Equipment Rentals Ltd. provides aerial equipment rentals and services to valued customers throughout southwestern British Columbia.

We are looking for an Equipment Service Coordinator / Dispatcher to assist with scheduling, coordination, and tracking of service jobs to ensure timely and effective completion. This role serves as a key point of contact between customers, technicians, and internal teams, ensuring that all service work meets or exceeds the expectations of internal and external customers.

Monday to Friday, 7:00AM to 3:30PM

$26.00 to $32.00 per hour depending on experience, skills, and qualifications

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Responsibilities and Duties:

• Coordinate and schedule service jobs for equipment, assigning work to technicians based on availability, skills, and priority
• Communicate clearly with technicians regarding job details, priorities, and customer requirements
• Serve as the primary point of contact for customers regarding service inquiries, scheduling, and updates
• Track service job progress and ensure timely completion, escalating issues as needed
• Maintain accurate service records, documentation, and reports in the company’s management system
• Monitor and manage service workload to optimize efficiency and resource allocation
• Collaborate with sales, operations, and other internal teams to meet customer requirements
• Ensure adherence to company policies, safety standards, and quality guidelines in all service activities
• Identify opportunities for process improvements to enhance service delivery and customer satisfaction
• Performs other duties as assigned

Skills, Knowledge and Abilities:

• Strong organizational and time-management skills
• Excellent verbal and written communication abilities
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with scheduling software, service management systems, and Microsoft Office
• Customer-service focused with strong problem-solving skills
• Detail-oriented and highly organized
• Strong interpersonal and teamwork skills
• Calm under pressure and adaptable to changing priorities
• Professional and customer-focused approach
• Ability to safely lift and carry up to 30 lbs.

Experience, Training, Certification and Education:

• 2+ years of experience in service coordination, dispatch, or operations support preferred
• Experience working with technicians, scheduling software, and customer service is an asset
• Valid Class 5 driver’s license with a clean driving record

Working Conditions:

• Office-based role with frequent interaction with shop and yard personnel
• Fast-paced environment supporting equipment service operations
• Personal Protective Equipment required at all times
• Exposure to construction and industrial equipment
• Exposure to typical hazards associated with equipment service and mechanical trades

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We thank all applicants for their interest, however only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $26.00-$32.00 per hour

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care

Application question(s):

• List the industries you have supported: (e.g., equipment service, construction, industrial, mechanical trades, field service)
• Indicate the average number of technicians OR service jobs you coordinated per day: (example: __ technicians or __ jobs)
• List the scheduling, dispatch, or service management systems you have used:

Experience:

• dispatching, service coordination, or scheduling: 2 years (preferred)

Licence/Certification:

• Class 5 driver's licence (required)

Work Location: In person