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Restaurant General Manager

Moose Mulligans Public Eatery

1122 Riverside Ave, Sicamous, BC

$65,000–$75,000 a year - Permanent, Full-time

Location

1122 Riverside Ave, Sicamous, BC

Benefits

Pulled from the full job description

Paid time off
Vision care
Dental care
Life insurance
Store discount
Discounted or free food
Extended health care

Full job description

Who We Are

Located along the waterfront in beautiful Sicamous, BC, Moose Mulligans Public Eatery is a beloved local gathering place known for its warm hospitality, delicious food, and vibrant atmosphere. We are a high-energy pub and restaurant catering to locals, travelers, and adventure-seekers who enjoy great meals, refreshing drinks, and an exceptional guest experience. Our team takes pride in creating a welcoming environment where both staff and guests feel at home. If you’re a dedicated hospitality leader who thrives in a fast-paced, community-focused setting, we want to hear from you!

Position Overview

The General Manager (GM) of Moose Mulligans Public Eatery plays a pivotal role in ensuring seamless daily operations, exceptional guest experiences, and a motivated, high-performing team. This leader is a strategic thinker, operational expert, and skilled communicator who thrives in a fast-paced pub environment. Reporting directly to ownership, the GM will drive success by fostering a collaborative culture, maintaining regulatory compliance, and championing continuous growth.

Core Competencies & Key Attributes

· Inspirational Leadership: Leads with confidence, setting clear expectations and motivating the team.

· Exceptional Communication Skills: Ensures seamless information flow through structured meetings and ongoing dialogue.

· Strong Operational Knowledge: Expert in restaurant management systems, financial performance tracking, and guest experience optimization.

· Risk Management & Compliance: Maintains strict adherence to employment standards, liquor compliance laws, and safety regulations.

· Problem-Solving & Conflict Resolution: Applies professional techniques to address challenges effectively.

· Growth Mindset & Innovation: Continuously seeks improvement and development opportunities for the business and team.

· Guest-Centric Approach: Drives hospitality excellence by setting high service standards and ensuring consistency.

· Leadership & Team Communication

· The GM fosters an atmosphere of collaboration, transparency, and accountability through:

· Pre-shift stand-ups: Brief, focused meetings before each shift to align team goals, discuss menu specials, and review service priorities.

· Weekly Staff Meetings: Structured sessions to address operations, guest feedback, training opportunities, and process improvements.

· Conflict Resolution Strategies: Utilizes professional techniques such as active listening, mediation, and solution-focused discussions to maintain a positive work environment.

· Performance Coaching & Feedback: Conducts regular one-on-ones and conducts employee annual reviews to provide constructive feedback, reinforce strengths, gain insight, and create personal development plans.

· Cross-Department Coordination: Ensures clear communication between front-of-house, kitchen, and bar teams to optimize efficiency and guest experience.

Operational Expertise & Risk Management

The GM ensures Moose Mulligans operates efficiently, profitably, and within all regulatory requirements by:

· Employment Standards Compliance: Sound knowledge of BC labor laws, scheduling fairness, and workplace policies.

· Liquor Compliance & Licensing: Enforces Serving It Right policies, over-service prevention, and ID verification protocols.

· Food Safety & Workplace Safety: Ensures staff adherence to Food Safe guidelines, sanitation protocols, and emergency response procedures.

· Incident & Risk Management: Proactively identifies risks, establishes preventive measures, and responds swiftly to operational challenges.

· Budgeting & Cost Control: Manages labor costs, food/beverage costs, and revenue forecasts to meet financial targets.

Guest Experience & Community Engagement

A successful GM understands that happy guests drive business growth. Key responsibilities include:

· Ensuring Consistent Hospitality Standards: Training teams to provide seamless, friendly, and efficient service at all times.

· Guest Recovery & Complaint Handling: Taking ownership of guest concerns and turning negative experiences into positive outcomes.

· Menu Knowledge & Innovation: Collaborating with the kitchen and bar team to maintain fresh, appealing, and high-quality offerings.

· Community Involvement: Building relationships with local businesses, tourism organizations, and community groups to promote the venue.

Collaboration & Growth Mindset

The GM embodies a true collaborator who inspires their team by:

· Creating an Inclusive Work Culture: Encouraging open dialogue, valuing diverse perspectives, and fostering mutual respect.

· Leading by Example: Demonstrating work ethic, professionalism, and hospitality excellence in every interaction.

· Encouraging Professional Growth: Identifying talent, supporting career advancement, and providing leadership training.

· Partnering with Ownership: Aligning business strategies with ownership’s vision and goals, providing transparent reporting and recommendations.

· Reporting & Accountability

· The GM reports directly to ownership and maintains strong communication with the corporate HQ support team, ensuring transparency and strategic alignment through:

· Operational & Financial Reports: Providing weekly updates on financial performance, labor management, and guest trends.

· KPI Tracking & Data Analysis: Using key performance metrics to inform decision-making and drive continuous improvement.

· Quarterly Business Reviews: Presenting strategic growth plans and operational insights to the partnership.

Ideal Candidate Profile

Min 3 years of experience in a senior management role within a high-volume restaurant or pub.
Strong understanding of BC employment standards, liquor laws, and risk management.
Proven track record in team leadership, financial oversight, and guest service excellence.
Passionate about continuous improvement, innovation, and fostering a positive work culture.

Education: High school diploma required; hospitality or culinary management diploma/degree highly preferred.

Certifications

Serving It Right (BC)
Food Safe Certification
BCLC Certification (for Lottery Sales)

Physical Requirements

Must be able to lift up to 75 lbs and stay active throughout shifts.

Why Join Moose Mulligans?

Moose Mulligans isn’t just a place to work—it’s a place to lead, grow, and make an impact. We offer competitive compensation, benefits, and a dynamic team-oriented work environment where passionate hospitality professionals thrive.

Compensation & Benefits

Salary: Competitive salary range based on education and experience.

Benefits Include:

✔ Paid Time Off

✔ Health & Dental Benefits

✔ Team Discounts and Access to our inter-business discount program

✔ On-Site Parking

✔ Life & Vision Insurance

✔ Company Events & Team Gatherings

How to Apply

If you are a motivated leader with a passion for hospitality and operations, we’d love to hear from you! Please submit your resume and cover letter detailing why you’re the perfect fit for Moose Mulligans Public Eatery.

We appreciate all applicants, but only those selected for interviews will be contacted.

Thank you for your interest in joining our team!

Job Types: Full-time, Permanent

Pay: $65,000.00-$75,000.00 per year

Benefits: