Manager, Operations

Company Description

At Brainiacs Adventures, we are revolutionizing childhood education by integrating interactive learning and real-world problem-solving into our programs. Our engaging programs are designed to inspire curiosity, foster collaboration, and prepare young minds for a rapidly evolving digital, AI, and strategy landscape. Join us on our mission to shape the future of education through whole-child development and learning through play.

Role Overview

The Manager, Operations is responsible for owning the operational success, delivery quality, and retention of Brainiacs Adventures programs across a defined portfolio of schools and camps.

This role sits at the intersection of instructional quality, educator leadership, scheduling logistics, and parent satisfaction, ensuring consistent, high-quality program delivery at scale.

The Manager translates curriculum vision and operational strategy into day-to-day execution, builds and retains strong educator teams, and proactively prevents avoidable school churn.

This is an ownership and outcomes-driven role, not a coordination or administrative position.

Core Accountability: School Retention & Operational Stability

A primary responsibility of this role is to prevent avoidable school churn by identifying early signs of dissatisfaction, instability, or disengagement and intervening well before renewal decisions.

Key Responsibilities

1. School Portfolio Ownership

• Own full operational accountability for all assigned schools and camps
• Serve as the primary escalation point for quality, scheduling, and parent issues
• Ensure consistent, professional delivery across the entire portfolio

2. School Health Monitoring & Proactive Intervention

• Maintain a live health status for each school
• Review school health weekly and update status monthly
• Identify early warning signals, including:
• Parent feedback trends
• Educator consistency or fit issues
• Attendance or engagement decline
• Reduced responsiveness from school administrators

For At Risk or Critical schools:

• Conduct educator and admin check-ins
• Review recent feedback and communication history
• Implement visible corrective actions within 30 days
• Document interventions and outcomes

3. Instructional Quality & Student Outcomes

• Ensure lesson plans, materials, and delivery meet internal quality standards
• Conduct regular quality spot-checks, observations, or audits
• Monitor student engagement, progression, and retention indicators
• Partner with curriculum teams to iterate and improve program content

4. Educator Leadership & Retention

• Lead, coach, and support Senior and Junior Educators
• Own educator onboarding, readiness, and ongoing development
• Track educator performance, reliability, and engagement
• Drive educator retention through coaching, feedback, and growth pathways

Educator stability is a key driver of school retention.

5. Scheduling & Operational Efficiency

• Own master scheduling across all assigned schools and camps
• Ensure educator coverage, substitute planning, and continuity
• Optimize instructor utilization, travel efficiency, and class sizing
• Improve systems and processes to reduce operational friction

6. Parent & School Relationship Management

• Oversee parent feedback intake and resolution
• Ensure professional, timely, and consistent communication
• Maintain strong working relationships with school administrators
• Prevent escalation of parent issues to school leadership wherever possible
• Coordinate facility or rental logistics as required

7. Renewal Readiness & Relationship Continuity

• Identify renewal decision-makers at each school
• Monitor changes in school administration or priorities
• Initiate proactive renewal-oriented check-ins well in advance of term end
• Ensure renewals feel routine, relationship-driven, and predictable

8. Performance Tracking & Reporting

Track and report on:

• School health status
• Student progression and retention
• Parent satisfaction and feedback trends
• Educator retention and readiness
• Program or regional growth metrics
• Use data to identify improvement opportunities and scaling constraints
• Escalate systemic risks or recurring issues to leadership

Classroom Delivery Expectations (Limited, Backup Role)

This role is not a regular teaching position.

The Manager may occasionally step into the classroom as a backup educator under specific circumstances, including:

• Short-notice educator absences
• Support at at-risk or high-visibility schools
• New school or program launches
• Quality observation or intervention sessions

Classroom facilitation is exception-based and time-limited and is not expected to exceed 10% of working time.

Key Success Metrics (KPIs)

• School retention and renewal stability
• Reduction in “At Risk” and “Critical” schools
• Student engagement, progression, and retention
• Educator retention, reliability, and satisfaction
• Parent satisfaction and response times
• Fully staffed, incident-free program delivery
• Readiness of programs or regions for expansion

Ideal Candidate Profile

Experience

• 5+ years in education, youth programming, camps, enrichment, or multi-site operations
• Experience owning operations across multiple locations or programs
• Prior responsibility for scheduling, quality control, or instructional leadership preferred

Skills

• Strong people leadership and coaching abilities
• Highly organized and operationally disciplined
• Comfortable balancing multiple schools, educators, and stakeholders
• Clear, confident written and verbal communicator
• Data-driven, improvement-oriented mindset
• Proficient with Google Workspace and Microsoft Office tools

Traits

• Ownership-driven and proactive
• Calm under pressure; solutions-focused
• Systems-minded rather than reactive
• Passion for child development and enrichment programs
• Interest in board games, chess, puzzles, or math is a plus

Job Types: Full-time, Permanent

Pay: $65,000.00-$75,000.00 per year

Benefits:

• Casual dress
• Company events
• Flexible schedule
• Paid time off
• Work from home

Application question(s):

• Are you willing to travel to the elementary schools and camp locations to ensure operational efficiency and program quality? Note: The current footprint includes North Vancouver, Burnaby and Coquitlam.
• How many years of experience do you have in program ownership, scheduling, operational efficiency, program quality, etc.?
• How many years of experience do you have interacting and working with children?
• Why would you like to work for Brainiacs Adventures?

Location:

• Greater Vancouver A, BC (preferred)

Work Location: Remote