Field Service Technician

We are hiring a Field Service Technician to install Fiberspar and Star fiberglass pipe. The role requires strong customer service, time management, problem-solving, and communication skills. Candidates should be adaptable, proactive, and committed to quality service and teamwork. This role allows for independent work within a supportive team. We are willing to train the ideal candidate.

Please note: This role requires regular travel to site locations that may include overnight stays and weekend.

What you will bring:

• Technical certification in a related field is considered an asset.
• Previous experience in warehouse operations, fiberglass, pipeline installation, crew trucks or the oil and gas industry is preferred.
• Physically capable of lifting and carrying up to 50 lbs.
• Self-motivated with the ability to work independently and with minimal supervision.
• Forklift experience is an asset.
• Strong verbal and written communication skills, with the ability to interact effectively with team members and customers.
• Proven ability to work in a fast-paced environment while managing multiple tasks and meeting deadlines.
• Proficiency in Microsoft Office; experience with systems applications is considered an asset.
• High attention to detail and strong organizational skills.
• Ability to prioritize deadlines and excellent time management skills.
• Strong problem-solving abilities to address challenges that may arise during transportation.
• Possession of, or willingness to obtain, certifications such as H2S Alive and First Aid.
• Valid driver’s license with an acceptable driving abstract.
• Must successfully complete pre-employment testing, including drug and alcohol screening.

What you will do:

• Ensuring full compliance with all TS&M Supply procedures, including ISO standards, safety protocols, and operational guidelines.
• Maintaining a high standard of workmanship and ensuring all work is completed safely, efficiently, and to quality expectations.
• Interacting with customers in a professional, courteous, and solution-focused manner.
• Operating, maintaining, and caring for all assigned tools and equipment.
• Provide premiere customer service internally and externally.
• Pick sales and stock orders and prepare for shipment or delivery.
• Prepare, process, and maintain records and paperwork for orders and shipments.
• Load, unload trucks and receive stock while ensuring orders are correct and freight is secured.
• Building custom pups regularly
• Accurately completing and submitting all required field reports and documentation.
• Supporting continuous improvement by maintaining clear, accurate process documentation and adhering to established procedures.
• Applying knowledge of fiberglass materials and installation practices in line with engineering specifications and product requirements.
• Conducting quality control inspections to ensure products and installations meet TS&M Supply’s standards.
• Be part of the on-call rotation that includes weekends and evenings, as necessary.

TS&M Supply Fiberglass, a DNOW Company, stands as a leading provider of NOV Fiber Glass Systems products to the oil and gas sectors in Canada. Our people are our greatest assets – whether it’s the customers or our employees. Join a supportive and service-oriented team where your contributions and innovation are valued and recognized. We're not just a distributor: our services range from helping you select the right product to installation with the support of our skilled technicians.

Why join us at TS&M Supply?

• RRSP matching
• Growth opportunities
• Comprehensive Benefits
• Employee discounts
• Paid Time Off
• Employee Assistance Program

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Schedule:

• Monday to Friday
• Overtime
• Weekends as needed

Work Location: In person