Case Aide

Position Summary:

The Case Aide supports the Case Management team in delivering client-centered services by assisting with administrative tasks, client support, coordination of services, and documentation. The Case Aide plays a key role in helping ensure families receive timely, consistent, and professional support, in alignment with the mission and vision of Makoon Transition Inc.

Responsibilities:

Client Support & Engagement

• Assist Case Managers in engaging with families to support case planning and follow-up.
• Participate in family check-ins, providing information or resources as directed.
• Help coordinate appointments, transportation, and referrals to services.
• Respond to client inquiries with empathy, professionalism, and discretion.
• Support the overall wellbeing and safety of families by reporting any concerns immediately to Case Management.

Administrative & Documentation Support

• Prepare, organize, and file client records in accordance with confidentiality standards.
• Assist in gathering required documents from clients (IDs, forms, referrals, etc.).
• Input and update case notes and data into internal systems as directed.
• Support the Case Management team with case file audits and compliance tracking.
• Maintain accurate logs of client interactions, appointments, and outcomes

Program Support

• Coordinate logistics for meetings, case conferences, and family support events.
• Support the implementation of case plans under the supervision of a Case Manager.
• Assist with internal communications and tracking case timelines or deadlines.
• Help ensure that services and supports align with cultural safety and trauma-informed practices.
• Participate in team meetings and contribute to problem-solving and case coordination.

Safety & Professionalism

• Maintain professional boundaries with families, staff, and community partners.
• Follow all safety protocols and organizational policies.
• Ensure a clean, welcoming, and organized environment in shared client spaces.
• Maintain confidentiality and privacy of all client information.
• Act as a positive role model, promoting the values and culture of Makoon Transition Inc.
• Respond to family’s questions or concerns with empathy and professionalism.
• Maintain a professional relationship with all families, child and family services agencies, community organizations and help branches.
• MUST have your own transportation to and from work. Drive clients on caseload as needed or if Family Support Worker are unavailable.
• Do not contribute or start Lateral Violence.
• Participate in debriefs daily, monthly staff meetings, family events, team building activities and clinical supervision with Case Manager Supervisor and residents meeting.
• Other duties as assigned.

Qualification:

• High school diploma or equivalent required.
• Post-secondary education in Social Work, Child & Youth Care, or related fields.
• 1–2 years of experience in a social services or child welfare setting..
• Strong interpersonal, communication, and organizational skills.
• Ability to handle sensitive information with confidentiality and professionalism.
• Knowledge of Microsoft Office and Google Workspace; ability to learn internal database systems.
• Valid Class 5 Driver’s License and access to a vehicle preferred.
• Current First Aid/CPR, Mental Health First Aid, and Non-Violent Crisis Intervention are assets.
• Must pass a Criminal Record Check and Child and Adult Abuse Registry Check.
• Must agree to random drug and alcohol testing to ensure workplace safety.

Application Process:

• First Nation applicants are encouraged to self-identify as being of First Nation descent.
• Your Cover Letter and resume must clearly indicate how you meet the qualifications and Educational requirements.
• Must provide clear Criminal Record, Adult and child Abuse Registry checks.
• Wages are based on work, life experiences and education.

We thank all who apply and advise that the only those selected for further consideration will be contacted.

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

• Dental care
• On-site parking
• Paid time off

Work Location: In person