Administrative Assistant - Network Operations

Mike's Communications is seeking a detail-oriented and technically capable Administrative Assistant – Network Operations to support our growing network deployment team. This role plays a critical part in plan analysis, Salesforce data management, inventory coordination, and billing support.

The ideal candidate is highly organized, comfortable working with technical drawings and GPS data, and experienced with data entry and cloud-based software systems.

Key Responsibilities

Network Setup & Facilitation (Drops)

• Read and interpret network plans

• Create and complete Network Service Wire Data Sheets

• Upload documentation to appropriate Google Drive folders

• Process network revisions in Salesforce (bulk import or manual entry)

Plan Analysis & Data Entry (Shore-Ends)

• Review and validate network construction plans and GPS coordinates

• Create and complete Network Construction Data Sheets and Field Sheets

• Upload required documentation to correct Drive folders

• Generate Google Earth worksheets for field crews

• Assist Field Manager in identifying suitable boat launch locations

Plan Revisions & Updates

• Intake and document issues from customers, door-knockers, and technicians

• Escalate design discrepancies to Operations Manager

• Update revisions in Mikesforce, Salesforce, and Drive systems

Inventory Management

• Monitor inventory levels

• Prepare and submit supply orders approximately 1.5 weeks in advance

Billing Support

• Collect and optimize drop/shore-end images for monthly billing

• Assist in preparing As-Built documentation

• Support overall billing procedures and documentation accuracy

Qualifications

• 2+ years of administrative or technical data-entry experience

• Strong ability to read and interpret technical plans and drawings

• Experience working with CRM systems (Salesforce experience preferred)

• Proficiency with CSV imports and data tools

• Comfortable working with GPS coordinates and Google Earth

• Strong organizational and troubleshooting skills

• High attention to detail and ability to meet internal data standards

• Proficiency in Google Workspace (Drive, Sheets, Docs)

Preferred Assets

• Experience in telecommunications, utilities, or network infrastructure

• Familiarity with inventory management processes

• Experience supporting billing or construction documentation workflows

What We Offer

• Competitive compensation (based on experience)

• Growth opportunities within a rapidly expanding organization

• Collaborative and team-oriented work environment

• Skills development in network operations and CRM systems

Accessibility & Equal Opportunity Statement

We are an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Accommodations are available upon request for candidates participating in all aspects of the selection process.

Job Type: Fixed term contract
Contract length: 8 months

Pay: $21.00-$24.00 per hour

Expected hours: 37.5 per week

Benefits:

• Dental care
• Vision care

Application question(s):

• Do you have experience in the telecommunications field?
• Do you have experience with Salesforce?
• Do you have a full G license?

Work Location: In person