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ABOUT THE ROLE
The HR Generalist provides professional human resources advisory and operational support across the employee lifecycle, delivering day-to-day HR services accurately, consistently, and in complaince with legislation, collective agreements, and Toronto Parking Authority (TPA) policies and process.

Working within established policies, procedures and precedents, under the overall direction of the Director, HR, the HR Generalist manages assigned HR files end-to-end, This includes recruitment, onboarding, disability management administration, and HR programs and emplyee support as required. The role exercises professional judgment and escalates matters based on risk, complexity, or organozational impact. The HR Generalist contributes to a positive employee experience through responsive service, sound judgement, and strong attention to detail, and operates in a unionized environment supporting labour relations as required.

RESPONSIBILITIES
Recruitment and Onboarding

• Manages recruitment process for assigned roles, including writing job descriptions, job postings, candidtae screening, interview participation and supporting selection decisions.
• Advises hiring managers on recruitment processes, policy requirments and compliance considerations.
• Coordinates onboarding activities to ensure a positive, consistent and compliant new-hire experience.

Employee & Manager Support

• Provides guidance to managers and employees on routine employee relations matters, including performance management, attendance management, application of policies and collective agreements, and routine corrective action and discipline, attendance management, workplace conflict, human rights, and employment standards.
• Drafts employee relations documentation, including disciplinary correspondence, in accordance with established policies and under HR management guidance as required.
• Interprets and applies employment legislation, HR policies and collective agreements, escalating complex, sensitive or high-risk matters to HR management.
• Provides first-level support for Step 1 grievances, including preparation of documentation and tracking outcomes under the direction of HR management.

HR Operations Support

• Completes HR transactions and maintains accurate, timely and up-to-date employee records and tracking in HRIS and employee files.
• Assists with audits, compliance reporting, policy acknowledgements, and information requests.
• Provides operational support for disability management and accommodation processes, including documentation, coordination, and tracking, and escalating complex cases as required.
• Supports employee enegaement initiatives and internal communications.
• Collaborates with HR colleagues and TPA stakeholders to deliver integrated HR services and consistent application of HR policies, programs, systems, and initiatives.
• Identifies opportunities for continuous improvement in HR or systems practices, bringing forward recommendations for process or practice changes for implementation, under the guidance of HR management.

Talent Management

• Supports the design, development and delivery of talent programs including performance management, talent management, management and employee development and engagement activities.
• Prepares workforce metrics, dashboards, reports and analysis to identify trends, risk and improvements opportunities.

Other

• Exercises independent judgement within defined scope and authority, referring matters with significant legal, reputational, financial, or organizational risk to senior HR leaders.
• Participates in department of cross-functional projetcs, committees, and organizational initiatives as required.
• Performs other related duities as assigned.

QUALIFICATIONS

• Diploma or degree in human resources, industrial relations or related discipline or equivalent combination of education and experience
• Certified Human Resources Professional/Leader (CHRP/CHRL) or working toward designation is an asset
• Minimum 5 years’ progressive HR experience, preferably in a generalist role within a unionized environment
• Working knowledge of employment-related legislation, collective agreements and HR policies
• Proficiency with HRIS and standard business software
• Sound professional judgement with the ability to operate independently within defined scope and authority
• TPA provides choice, ease and speed to customers. To let us know you read the job profile and are not a bot, please use the magic word 'choice' when you apply
• Strong interpersonal, communication and stakeholder management skills
• Ability to manage sensitive, confidential and high-risk matters with discretion
• Strong analytical, organizational and problem-solving skills
• Pragmatic, solutions-oriented approach balanced with compliance and risk awareness
• Highly organized and detail-oriented, with the ability to manage competing priorities
• Internal candidates: Employees must have at least one (1) year of continuous service in their current role to be eligible for application.

JOB INFORMATION
Vacancies: 1 Position
Salary Range: $71,638 - $84,280

AI may be used as a support tool in our hiring process. All final decisions are made by trained staff.

About the Toronto Parking Authority

Toronto Parking Authority (TPA) is the largest municipal parking operator in North America, third largest bike share operator and largest operator of municipally owned EV charging in Canada. At the Toronto Parking Authority, we aspire to create a seamless customer experience that delivers on choice, ease, and speed through the City. We are proud to be a major strategic asset for the City in supporting Toronto’s Mobility goals. Our advancements, such as enhancements to the Green P app, the expansion of Bike Share Toronto and establishment of a new systems operating centre reflect our commitment to innovation and service excellence.

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