help desk support jobs

Position Summary

Do you want to play a hands-on role in bringing a major new system to life for your community? Join us as we roll out NetSuite across our Nunavut operations!

We're looking for a people-first, tech-comfortable coordinator based in Rankin Inlet to be the local technology and systems resource for our NetSuite implementation. Training content and formal delivery are owned by the project team; you'll be the on-the-ground support person: reinforcing what's been taught, troubleshooting day-to-day issues, and helping employees navigate NetSuite modules.

This starts as a term position, with the intent to evaluate turning it into an ongoing role for future technology initiatives based on impact.

What you’ll do:

• Act as the primary on-the-ground technology and systems support contact in Rankin Inlet and Arviat for NetSuite.
• Support and help facilitate training sessions locally, using content and materials developed by the project team; you're the local delivery hands.
• Provide day-to-day troubleshooting and answer process/system questions from field employees and escalate complex issues to the implementation team.
• Provide on-the-job coaching and reinforcement following formal training, especially in the weeks right after each go-live.
• Work with local site supervisors to identify scheduling, connectivity, and logistics constraints specific to each community, and adapt support delivery accordingly.
• Help identify, onboard, and coach local super users who can sustain peer support after go-live.
• Relay field feedback, recurring technical issues, and adoption barriers back to the Winnipeg project team.
• Support communication between field employees and Winnipeg-based management throughout the transition.
• Travel regularly between Rankin Inlet and Arviat, and to other sites as needed.

What You Bring

• Strong understanding of and connection to Inuit culture and community dynamics in the Kivalliq region; ability to build trust quickly with employees and local leadership.
• Comfort with technology and new systems; a NetSuite background isn't required, but you're the kind of person coworkers come to when they're stuck on a work app or process.
• A genuine customer-service mindset: patient, approachable, and comfortable explaining the same thing multiple ways for people at different comfort levels with technology.
• Comfortable reinforcing and supporting training already delivered by others, rather than designing it yourself; you're the follow-through, not the curriculum owner.
• Comfortable working independently in the field while collaborating closely with a remote team based in Winnipeg.
• Strong communication skills in English; Inuktitut ability is a strong asset.
• Willingness and ability to travel regularly between Rankin Inlet and Arviat.

Nice to Have

• Prior experience in a technical support, help desk, or systems administration capacity.
• Prior experience in maintenance, field service, point-of-sale, inventory, or HR administration.
• Experience as an informal "go-to" tech helper in a previous role.
• Existing relationships with site supervisors or department contacts in Rankin Inlet or Arviat.

Why You'll Love It Here

• Be part of a major enterprise transformation, right from your community.
• Gain hands-on experience with NetSuite, systems support and change management.
• Work in a collaborative, values-driven team that encourages initiative and ownership.
• Help shape how this role grows, strong performance in this term could lead to an ongoing role.

If you're ready to make a real difference for your community during this transition, we'd love to hear from you!

Pay: $80,000.00-$90,000.00 per year

Benefits:

• Company events
• Dental care
• Housing allowance
• Life insurance
• Relocation assistance
• Vision care

Application question(s):

• Are you willing to permanently relocate to Rankin Inlet or Arviat for this position? Yes/No

Work Location: In person