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help desk jobs in Surrey, BC

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    • 1–3 years of experience in IT support or help desk roles.
    • Knowledge of Windows 11, Mac OS, and basic networking concepts.
    • Job Types: Full-time, Permanent.
    • Diagnose and repair mobile devices, including smartphones, laptops and tablets, ensuring functionality and performance.
    • A full-time, permanent position with our team is currently available for immediate start.
    • Provide technical support to customers on turbochargers, including…
    • Maintain an organized and welcoming front desk environment.
    • Efficiently handle incoming phone and email inquiries, and assist walk-in customers with a warm,…
    • The candidate will collaborate with all levels of technical resources as well as the leadership team and oversee the company's service delivery to its existing…
    • The Product Support Specialist III provides technical support for commercial and residential customers and contractors.
    • Working proficiency in MS Office Suites.
    • Ensure delivery of key digital initiatives, technical roadmaps and helpdesk prioritization.
    • Support contract discussions, service evaluations, and solution…
    • Identifies potential project risks, communicates to appropriate parties and assist in the development and implementation of strategies to minimize impact and to…
    • Excellent communication and organizational skills.
    • The HVAC Technical Support Advisor will have the responsibility of working with the technical services and…
    • Experience in tech repair and sales.
    • Combination of education and experience.
    • A strong work ethic and dedication to providing good customer service and careful…
    • Be present where it counts: Conduct regular site visits to assess performance, boost morale, and ensure compliance.
    • Champion Client Success (40% of your time).
    • Be present where it counts: Conduct regular site visits to assess performance, boost morale, and ensure compliance.
    • Champion Client Success (40% of your time).
    • Monitor system performance and implement preventative maintenance procedures.
    • You have exceptional organizational skills, with the ability to manage multiple…
    • Conduct performance analysis and optimization for client systems.
    • You have exceptional organizational skills, with the ability to manage multiple priorities.
    • Demonstrate professionalism, a client-first mindset, strong organizational skills, and effective communication in all aspects of service delivery.
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Job Post Details

IT Support - job post

Fit Foods LP.
3.3 out of 5 stars
1589 Kebet Way, Port Coquitlam, BC V3C 6L5
$50,000–$54,000 a year - Permanent, Full-time
Responded to 75% or more applications in the past 30 days, typically within 3 days.

Job details

Pay

  • $50,000–$54,000 a year

Job type

  • Permanent
  • Full-time

Location

1589 Kebet Way, Port Coquitlam, BC V3C 6L5

Benefits
Pulled from the full job description

  • Paid time off
  • Vision care
  • Dental care
  • Life insurance
  • Employee assistance program
  • Casual dress
  • Extended health care

Full job description

Do you see solutions where others see problems?
Do you believe great support isn’t just about fixing issues — it’s about creating seamless experiences?

At Fit Foods, we believe in the transformative power of nutrition. Our mission is simple:
HAPPIER LIVES FROM HEALTHIER LIVING.

For 29 years, we’ve fueled active, healthy lifestyles through innovation, quality, and purpose. Our products are proudly crafted in Canada and enjoyed in over 100 countries. But the story is far from over — in fact, the next chapter is just beginning.

And that’s where you come in.

We’re looking for an IT Support, a problem solver. A trusted partner. A hands-on technician who keeps our teams connected, supported, and moving forward.

You’ll be the first line of support for our office and operation teams — ensuring technology works smoothly so our people can do their best work.

What gets us excited?

A Solutions-Oriented Thinker: You approach every issue with curiosity and determination — whether it’s troubleshooting hardware, software, printers, RF scanners, or network issues. You don’t just fix problems, you understand them, document them, and help prevent them.

A Customer Experience Champion: You know that great IT support is about people. You provide Level 1 support across phone, email, chat, ticketing systems, and in person — always communicating clearly, listening actively, and creating positive, seamless experiences.

A Hands-On Technician: You are comfortable rolling up your sleeves — supporting both office and operational environments. From setting up and maintaining desktops, laptops, mobile devices, and peripherals to ensuring Wi-Fi connectivity and workstation readiness, you keep everything running.

A Fast & Adaptable Responder: You stay calm under pressure, prioritize effectively, and act quickly — whether it is resolving urgent issues, minimizing downtime, or supporting Microsoft 365 tools (Outlook, Teams, Word, Excel, SharePoint), MFA setup, and user access requests.

A Collaborative Team Player: You work well with others and know when to escalate. You document incidents clearly, contribute to knowledge sharing, support onboarding and offboarding processes, and follow IT security and data protection protocols — all while helping build a culture of support and continuous improvement.

What do you bring:

  • 1–3 years of experience in IT support or help desk roles.
  • Experience with ticketing systems (e.g., Zendesk or similar).
  • Knowledge of Windows 11, Mac OS, and basic networking concepts.
  • Familiarity with Microsoft 365 and endpoint support.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Strong organization and time management — you can juggle multiple priorities.
  • A high level of professionalism, discretion, and customer service.
  • Experience supporting ERP, WMS, MRP, or CRM systems.

Why join Fit Foods?

You will be part of a passionate, collaborative team that values innovation, accountability, and having fun while achieving big goals.

We offer:

  • Competitive salary
  • On-Site
  • Comprehensive benefits
  • Work-life balance
  • Growth opportunities in a purpose-driven company

Are you ready to keep our teams connected and empowered?
Let’s build something extraordinary together.

Apply now and be part of our next chapter.

Job Types: Full-time, Permanent

Pay: $50,000.00-$54,000.00 per year

Benefits:

  • Casual dress
  • Company events
  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Vision care

Application question(s):

  • Have you completed any cybersecurity certifications?

Education:

  • Bachelor's Degree (required)

Experience:

  • IT Food Manufacturing: 2 years (required)
  • with RF scanners: 1 year (required)
  • MS Office 365: 2 years (required)

Work Location: In person

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