help desk analyst jobs

Job Summary and Responsibilities:

As the Network Support IT Technician, reporting to the Manager of Computing Infrastructure, based out of our Head Office in Debert, your core responsibilities will focus on end-user support, wireless, software and hardware management for our various locations. This is a full-time position offering a competitive salary commensurate with skills and experience demonstrated. We also offer an Employee Assistance Plan, medical and retirement savings plan, and opportunity for advancement.

As a Network Support IT Technician with a strong cybersecurity focus, you will be responsible for protecting the organization’s information systems and ensuring the confidentiality, integrity, and availability of technology resources. You will manage, maintain, and continuously improve endpoint protection and security platforms, including anti‑virus, antispam, and anti‑spyware solutions, while actively monitoring, analyzing, and responding to security threats and incidents.

This role also involves installing, configuring, testing, and troubleshooting all IT hardware and software, as well as establishing and maintaining accurate software and hardware inventories, including Microsoft 365 environments. You will work closely with internal teams to enforce security best practices, apply patches and updates, and support compliance with organizational security policies

Qualifications:

We are looking for an IT Technician who has demonstrated competence to triage, diagnose and repair computer systems remotely, and in-person. Our ideal candidate has a reputation for maintaining a high degree of end-user support in a professional manner. Preference will be given to applicants possessing a post-secondary education in Computer Technology with Networking or IT Systems Management and Security.

The successful applicant will also possess:

· Ability to troubleshoot and support network, software, and hardware issues proficiently

· Experienced in Microsoft Servers, Active Directory, LAPS and Group Policies

· Microsoft 365 and Microsoft SQL administration experience is an asset

· Firewall, Switches, Wireless Access Points, VPN experience is an asset

· Effective communication, organizational and time management skills

About Kohltech:

Kohltech Windows and Entrance Systems is a leading window and entrance system manufacturer with manufacturing facilities in Nova Scotia, Ontario and Edmonton. We believe our growth and success can be directly attributed to the emphasis we place on service, quality, and innovation and the involvement, commitment and enthusiasm of our outstanding employees. Kohltech Windows & Entrance Systems has been recognized for overall business performance and sustained growth with the Canada's Best Managed Companies designation. Kohltech is committed to employment equity and diversity and encourages applications from all qualified candidates including women, people of any sexual orientations, gender identity, or gender expression; Indigenous peoples; visible minorities and racialized people; people with disabilities and all other equity deserving groups.

To apply:

If you meet the requirements of this opening and are interested in applying, we welcome your application. Please submit a resume and cover letter outlining your qualifications.

We thank all applicants for their interest, however, only candidates selected for an interview will be contacted.

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• RRSP match
• Vision care

Work Location: In person