front desk receptionist jobs in Toronto, ON

Job Summary
We are seeking a detail-oriented and friendly Dental Receptionist/Administrator lead to join our dental practice. The ideal candidate will be responsible for managing the front desk operations, ensuring a smooth and welcoming experience for our patients.

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Schedule

Monday and Thursday: 12pm to 8pm

Tuesday and Wednesday: 9am to 6pm

Saturday: 8am to 3pm (negotiable)

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Key Responsibilities

Patient Relations & Front Desk Operations

• Warm Welcomes: Greet and assist patients warmly upon arrival per office protocols, creating a positive first impression and handling check-in procedures.
• Communication Management: Manage phone systems to handle incoming patient calls, inquiries, confirmations, changes, and cancellations effectively.
• Office Environment: Maintain a clean, organized, and well-stocked front desk area.

Appointment Scheduling & Flow Optimization

• Schedule Optimization: Optimize the daily appointment schedule to ensure full utilization with minimal gaps.
• Retention Management: Proactively manage potential cancellations, handle objections to encourage appointment retention, and effectively manage the recall system.
• Team Coordination: Coordinate closely with dental staff to ensure efficient patient flow throughout the day.

Financial & Insurance Management

• Billing & Payments: Complete patient billing post-treatment, process payments, and manage billing/fee inquiries professionally in accordance with office policies.
• Insurance Processing: Verify patient insurance information, ensure proper documentation is collected, and submit insurance claims.
• Accounts Receivable: Track, manage, and collect Accounts Receivable (AR).
• Financial Reconciliation: Track, add, and reconcile insurance checks within AbelDent.

Records & General Administration

• Data & Software Management: Maintain accurate patient charts and electronic medical records exclusively using AbelDent software.
• Correspondence: Process referral letters and other provider correspondence; organize, manage, and file all patient records.
• Administrative Support: Assist with general administrative tasks including filing, data entry, and correspondence as needed.

Leadership

• Team Leadership: Manage, motivate, and lead the dental office team.

Qualifications

• Experience: Previous experience in a medical or dental office setting is preferred; familiarity with front desk operations in a healthcare environment is highly desirable.
• Technical Skills: Proficiency in electronic medical records systems, with specific experience using AbelDent.
• Soft Skills: Excellent verbal and written communication skills with a strong focus on exceptional customer service.
• Work Style: A positive attitude, professionalism, and the ability to work collaboratively within a team.
• Efficiency: Ability to multitask and maintain strong attention to detail in a fast-paced environment.

What We Offer:

• A supportive and positive work environment with a friendly team that feels like family.
• Opportunities for professional growth and career development within the practice.
• Competitive compensation package and benefits.

If you are passionate about providing excellent patient care and have the necessary skills to thrive in a dental office environment, we encourage you to apply for this rewarding opportunity as a Dental Receptionist.

Job Types: Full-time, Part-time

Pay: $23.00-$30.00 per hour

Benefits:

• Dental care
• Paid time off

Ability to commute/relocate:

• Etobicoke, ON M9V 0A1: reliably commute or plan to relocate before starting work (required)

Experience:

• Dental receptionist: 1 year (required)

Work Location: In person