emergency dispatcher jobs in British Columbia

Dispatcher – Maple Leaf Disposal (Langley, BC)

Join the Lower Mainland’s fastest-growing waste management company.
At Maple Leaf Disposal, we’re proud to serve our communities with reliable, sustainable, and customer-focused waste and recycling solutions. As our operations continue to expand, we are seeking a Dispatcher who thrives in a fast-paced environment and values teamwork, communication, and accountability.

About the Role

The dispatcher plays a key role in the daily success of our operations by coordinating drivers, optimizing routes, and ensuring every customer receives exceptional, on-time service. You will be part of a supportive, driven team that values proactive communication, efficiency, and problem-solving.

Key Responsibilities

• Plan, organize, and optimize daily routes to meet customer needs while maintaining productivity and efficiency targets.
• Monitor daily driver attendance, start times, route completion, and overall productivity, following up on delays or missed assignments as required.
• Coordinate last-minute changes, emergency service requests, breakdowns, call-ins, and route adjustments while minimizing disruptions to customers and operations.
• Communicate clearly with drivers regarding route changes, customer requirements, safety concerns, access issues, and operational expectations.
• Assist with assigning replacement trucks or drivers when equipment or staffing issues affect scheduled routes.
• Maintain accurate records of service issues, customer requests, route changes, driver communications, and other operational information.
• Escalate significant customer complaints, safety concerns, service failures, vehicle incidents, and operational issues to management promptly.
• Schedule and assign drivers to routes, ensuring they have the right tools, equipment, and information to complete their assignments safely and efficiently.
• Serve as the primary communication link between drivers, customers, and internal departments—including sales and operations—to ensure service excellence and real-time issue resolution.
• Monitor progress throughout the day, anticipating and addressing route or equipment challenges to prevent service disruptions.
• Maintain accurate and up-to-date information in the company’s dispatch and routing systems.
• Build and maintain strong, positive relationships with drivers and customers to ensure collaboration, trust, and transparency.
• Support weekend operations.
• Participate in daily check-ins with the dispatch and operations team to review service performance and opportunities for improvement.

Qualifications

• Experience: Minimum 1–2 years of dispatch, logistics coordination, or route planning experience.
• Previous experience in waste management, transportation, logistics, fleet operations, or a similar fast-paced environment is considered an asset.
• Ability to effectively coordinate multiple drivers, routes, and customer requests simultaneously.
• Ability to remain organized and make sound decisions when dealing with last-minute changes, service issues, driver call-ins, breakdowns, and time-sensitive requests.
• Comfortable using dispatch, GPS, routing, telematics, and other computer-based systems.
• Experience working with commercial vehicle operations or drivers is considered an asset.
• Knowledge: Familiarity with Lower Mainland geography and municipalities is essential.
• Skills:
• Exceptional organizational and problem-solving abilities.
• Clear and professional communication—both written and verbal.
• Strong data entry accuracy and attention to detail.
• Proficiency in Microsoft Outlook, Excel, and Word.
• Attributes:
• Calm under pressure and capable of making quick, sound decisions.
• Team-oriented, dependable, and committed to operational excellence.
• Customer-focused with a strong sense of ownership and accountability.

Compensation & Benefits

• Full-time, permanent position Monday to Friday, 9:30am to 6:00pm
• Competitive salary TBD contingent on experience
• Benefits package available after 3 months of employment.
• Opportunity for growth within one of the region’s most dynamic waste management companies.

Job Type: Full-time

Expected hours: 40.0 per week

Benefits:

• Dental care
• Extended health care

Work Location: In person