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dispatcher jobs in Toronto, ON

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    • Local tracking: 1 year (required).
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    • The Service Coordinator is a highly important role in the Service Department and facilitates all aspects of the service cycle related to scheduling service…
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    • Ensure the ‘plan’ is executed and any changes needed to be made, are done.
    • Ability to professionally communicate on the phone during stressful situations.
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Job Post Details

Dispatcher / Customer Service Representative - Western Canada & Cross Border - job post

GALAXY FREIGHTLINE INC.
2.8 out of 5 stars
Mississauga, ON L4W 1J2
$40,000–$70,000 a year - Permanent, Full-time

Job details

Pay

  • $40,000–$70,000 a year

Job type

  • Permanent
  • Full-time

Location

Mississauga, ON L4W 1J2

Benefits

Pulled from the full job description

  • Paid time off
  • Vision care
  • Dental care
  • Disability insurance
  • Extended health care
  • On-site parking

Full job description

Overview
We are looking for a Dispatcher/Customer Service Representative (CSR) with expertise in Western Canada and Cross-Border freight operations to join our growing team. This role is crucial for ensuring seamless communication, efficient logistics management, and superior customer satisfaction. The ideal candidate will be a highly organized, detail-oriented professional with a strong background in dispatching and customer service within the transportation industry.

Responsibilities

  • Coordinate and dispatch cross-border shipments, ensuring timely pickups and deliveries.
  • Utilize Transportation Management Systems (TMS) to monitor, track, and document shipments accurately.
  • Collaborate with 3PL providers, drivers, and internal operations teams to resolve delivery delays, route issues, and other logistical challenges.
  • Respond promptly and professionally to customer inquiries via phone and email.
  • Maintain and update shipment data, ensuring accuracy in all customer records and operational systems.
  • Analyze client needs and provide tailored solutions for freight logistics to improve overall service efficiency.
  • Manage cross-border documentation to ensure compliance with transportation regulations.
  • Resolve customer complaints or escalations effectively while maintaining a professional demeanor.
  • Work collaboratively with internal teams to optimize routes, reduce costs, and improve delivery performance.

Experience

  • Minimum 2+ years of experience in Dispatching or Customer Service roles within the transportation and logistics industry.
  • Solid understanding of Western Canada and Cross-Border freight operations.
  • Proficiency in using Transportation Management Systems (TMS) to monitor and manage shipments.
  • Strong ability to multi-task and prioritize in a fast-paced, high-pressure environment.
  • Exceptional verbal and written communication skills with strong phone and email etiquette.
  • High attention to detail and proficiency in data entry.
  • Experience with SyteLine software or similar systems is a strong asset.
  • Bachelor’s Degree or equivalent work experience is required.
  • Ability to work both independently and collaboratively within a team.

Join us in delivering outstanding service that keeps our customers coming back!

Job Types: Full-time, Permanent

Pay: $40,000.00-$70,000.00 per year

Benefits:

  • Dental care
  • Disability insurance
  • Extended health care
  • On-site parking
  • Paid time off
  • Vision care

Ability to commute/relocate:

  • Mississauga, ON L4W 1J2: reliably commute or plan to relocate before starting work (required)

Education:

  • Bachelor's Degree (required)

Experience:

  • Dispatch/CSR: 2 years (required)

Work Location: In person

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