Dispatcher / Customer Service Representative - Western Canada & Cross Border
Easily applyMultiple openingsGALAXY FREIGHTLINE INC.Mississauga, ON L4W 1J2- $40,000–$70,000 a year
- Full-time +1
- Paid time off
- Vision care
- Dental care
- Disability insurance
- Extended health care
- On-site parking
2 hires made in past 30 daysTop-rated employer- Mississauga, ON L4W 1J2: reliably commute or plan to relocate before starting work (required).
- Respond promptly and professionally to customer inquiries via…
Logistics Coordinator
Easily applyUrgently hiringMehar Aman Logistics Inc ( MAL INC)Etobicoke, ON M9B 6H7- $40,000–$55,000 a year
- Full-time
- The Logistics Coordinator is responsible for sourcing and booking carriers, managing shipments, and—most importantly—building and maintaining strong…
Service Dispatcher – North York, ON
Easily applyHobart CanadaToronto, ON M2H 3R1- $50,000–$65,000 a year
- Full-time
- Overtime +1
- Vision care
- Employee assistance program
- Company pension
- RRSP match
- Extended health care
- On-site parking
- Confirm special instructions for job such as overtime, two-man job or specialty tools) required.
- Record approved technician vacations on timesheets (maintain…
HVAC Service Manager/Dispatcher
Easily applyNewAscot Air Systems IncBrampton, ON L6S 5N6- $39,000–$80,000 a year
- Full-time
- Communicate clearly with clients via phone etiquette and multi-line phone systems to confirm appointments, provide updates, and address inquiries.
Night Shift Senior Dispatcher
Easily applyAutobahn Freight LinesBrampton, ON L6W 4V2- $40,468.15–$60,000.00 a year
- Full-time
- Night shift
- Supervise and guide night-shift dispatchers, providing real-time support and ongoing performance evaluations.
- Review the shift log, compile reports on overnight…
Dispatcher/Project Coordinator
Easily applyNewElite Service GroupMississauga, ON- From $20 an hour
- Full-time +1
- Responsible for overseeing construction/ handyman projects from start to finish and making sure that the work proceeds on schedule and according to plan.
Capacity Specialist
Easily applyOften replies in 1 dayTA DispatchToronto, ON- $75,000 a year
- Full-time
- Tuition reimbursement
- Paid time off
- Vision care
- Dental care
- Life insurance
- Employee assistance program
- Primarily office-based work utilizing transportation management systems, carrier databases, communication platforms, and freight market tools.
Bilingual Senior Logistics Coordinator - 物流协调员
Easily applyAdvanced Skytech Canada Ltd.Markham, ON- $55,000–$67,000 a year
- Full-time +1
- Paid time off
- Dental care
- Designated paid holidays
- Casual dress
- Company events
- Extended health care
- Local tracking: 1 year (required).
- Communicate with drivers, vendors, managers, customers, and other dispatchers;
- Receive working exp on enterprise system.
Senior Dispatcher
Easily applyCanada TransportMississauga, ON- $48,548.38–$69,005.15 a year
- Full-time
- 8 hour shift
- MISSISSAUGA, ON: reliably commute or plan to relocate before starting work (required).
- Mid-Sized Long-Haul Transport Company with operations in Canada and USA…
Highway Truckload Specialist
Easily applyAYR Motor Express Inc.Brampton, ON L6T 1G4- $22–$28 an hour
- Full-time
- Vision care
- Dental care
- Life insurance
- Employee assistance program
- Company pension
- Extended health care
- Strategically plan and assign trucks to load for delivery and pick-up for various customers.
- In this role the incumbent will be responsible for the planning and…
Customer Service Representative/Dispatcher
Easily applyBurrell Overhead Door Ltd.Concord, ON L4K 1V4- $36,000–$45,000 a year
- Full-time +1
- 8 hour shift
- Paid vacation
- Extended health care
- Occasional need to drive a vehicle to other work locations.
- Duties may require driving and sitting for long periods of time.
- Awareness of product and promotion.
Customer Service Representative/Dispatcher
Easily applyBurrell Overhead Door Ltd.Concord, ON L4K 1V4- $36,000–$45,000 a year
- Full-time +1
- 8 hour shift
- Paid vacation
- Extended health care
- Occasional need to drive a vehicle to other work locations.
- Duties may require driving and sitting for long periods of time.
- Awareness of product and promotion.
HVAC Lead Dispatcher
Easily applyNewMaple AirConcord, ON L4K 1X3- $40,000–$55,000 a year
- Full-time
- Monday to Friday +4
- Vision care
- Dental care
- RRSP match
- Extended health care
- Flexible schedule
- On-site parking
- Team Coordination: Act as the central point of communication between clients and field technicians, ensuring service commitments are met efficiently and…
- TOK TransitConcord, ON
- $21–$25 an hour
- Part-time
- Every Weekend
- Casual dress
- On-site parking
- Proficient in using phone systems and computer as well as communication tools.
- Concord, ON L4K 3Z9: reliably commute or plan to relocate before starting work (…
Service Coordinator
Easily applyDuraServConcord, ON L4K 3X1- $40,000–$45,000 a year
- Full-time
- Vision care
- Dental care
- The Service Coordinator is a highly important role in the Service Department and facilitates all aspects of the service cycle related to scheduling service…
Assistant Service Co-Ordinator
Easily applyHamati Roofing Ltd.North York, ON M3N 1H8- $52,000–$66,560 a year
- Full-time
- On call
- Dental care
- Extended health care
- On-site parking
- Proficiency in using MS, Outlook, scheduling tools, and other relevant computer applications.
- The Assistant Service Co-Ordinator is responsible for coordinating…
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Dispatcher / Customer Service Representative - Western Canada & Cross Border - job post
2.82.8 out of 5 stars
Mississauga, ON L4W 1J2
$40,000–$70,000 a year - Permanent, Full-time
Job details
Pay
- $40,000–$70,000 a year
Job type
- Permanent
- Full-time
Location
Mississauga, ON L4W 1J2
Benefits
Pulled from the full job description
- Paid time off
- Vision care
- Dental care
- Disability insurance
- Extended health care
- On-site parking
Full job description
Overview
We are looking for a Dispatcher/Customer Service Representative (CSR) with expertise in Western Canada and Cross-Border freight operations to join our growing team. This role is crucial for ensuring seamless communication, efficient logistics management, and superior customer satisfaction. The ideal candidate will be a highly organized, detail-oriented professional with a strong background in dispatching and customer service within the transportation industry.
Responsibilities
- Coordinate and dispatch cross-border shipments, ensuring timely pickups and deliveries.
- Utilize Transportation Management Systems (TMS) to monitor, track, and document shipments accurately.
- Collaborate with 3PL providers, drivers, and internal operations teams to resolve delivery delays, route issues, and other logistical challenges.
- Respond promptly and professionally to customer inquiries via phone and email.
- Maintain and update shipment data, ensuring accuracy in all customer records and operational systems.
- Analyze client needs and provide tailored solutions for freight logistics to improve overall service efficiency.
- Manage cross-border documentation to ensure compliance with transportation regulations.
- Resolve customer complaints or escalations effectively while maintaining a professional demeanor.
- Work collaboratively with internal teams to optimize routes, reduce costs, and improve delivery performance.
Experience
- Minimum 2+ years of experience in Dispatching or Customer Service roles within the transportation and logistics industry.
- Solid understanding of Western Canada and Cross-Border freight operations.
- Proficiency in using Transportation Management Systems (TMS) to monitor and manage shipments.
- Strong ability to multi-task and prioritize in a fast-paced, high-pressure environment.
- Exceptional verbal and written communication skills with strong phone and email etiquette.
- High attention to detail and proficiency in data entry.
- Experience with SyteLine software or similar systems is a strong asset.
- Bachelor’s Degree or equivalent work experience is required.
- Ability to work both independently and collaboratively within a team.
Join us in delivering outstanding service that keeps our customers coming back!
Job Types: Full-time, Permanent
Pay: $40,000.00-$70,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Extended health care
- On-site parking
- Paid time off
- Vision care
Ability to commute/relocate:
- Mississauga, ON L4W 1J2: reliably commute or plan to relocate before starting work (required)
Education:
- Bachelor's Degree (required)
Experience:
- Dispatch/CSR: 2 years (required)
Work Location: In person