customer service jobs in North Vancouver, BC

We are looking for an operationally-minded and people-focused professional to join our Team in the role of Customer Care & Systems Coordinator in North Vancouver.

AspenClean is a rapidly growing brand operating throughout Canada and the US. We make the ordinary business of green cleaning extraordinary. We believe that every member of our team is a vital contributor to our success. Our culture is based on core values of Integrity and Professionalism.

Your responsibilities are

• Ensure that every customer is met with the most exceptional customer service
• Provide cost estimates and pricing to new and existing clients via phone, email, and online chat
• Dispatch, direct, and conduct regular communication with field employees
• Set and optimize the daily schedule of jobs while taking multiple constraints and considerations into account
• Answer client inquiries, reviews, and feedback related to services and products
• Coordinate scheduling, setup and conduct in-store product demos
• Write responses to reviews and maintain relationship with existing or potential clients to ensure good company standing and positioning
• Make outbound follow up calls and email with existing customers to ensure their satisfaction, cross-sell and up sell
• Coordinate work with developers, IT Support, and internal steak holders to enhance and maintain our our tech stack, i.e. Booking Engine, Salesforce CRM, Field Service Management, Shopify, etc.
• Write and manage completion of Asana tickets for new and optimization of exiting features, use cases, work flows, bug fixes, system upgrades, integrations, etc.
• Test fixes, new developments and system integrations
• Collaborate with internal teams to create digital experiences and optimize user experience
• Overall you'll be an indispensable part of an exciting, growing company helping to make everything run smoothly and have fun doing it

Successful candidates will be:

• Able to multi-task and prioritize effectively
• Be proficient with computer applications, email, chats including Microsoft Office, Google Suite, Outlook, etc. and database systems for booking, scheduling, CRM, ecommerce, such as Salesforce, Shopify, Asana, etc.
• Capable of dealing with issues and complaints quickly and effectively
• Possess excellent attention to detail and problem-solving skills
• Experience with identifying system and work flow issues and driving resolutions
• Passionate about delighting clients, and a healthy, non-toxic lifestyle
• A team player willing to involve themselves in all aspects of the business

Key attributes

• University or College degree
• Exceptional communication in English and interpersonal skills
• At least 3 years of experience in a customer service or system enhancements coordination
• Computer proficiency in office applications, email, chat, phone, collaboration apps
• Experience using CRM and ecommerce database systems
• Ability to effectively communicate technical issues in laymen 's terms
• Experience balancing multiple tasks in a fast-paced working environment

What we offer

• A fun place to work, located in North Vancouver, at the foothills of the Rocky Mountains
• Competitive salary
• Performance-based bonus
• Other benefits: (sit/stand desks, staff discounts on company products and services)
• Extended health & dental benefits
• Help with immigration/PR sponsorship
• Playing with our office dog Dusty!

Job Types: Full-time, Permanent

Pay: $50,000.00-$60,000.00 per year

Benefits:

• Casual dress
• Dental care
• Extended health care
• Paid time off
• Vision care

Ability to commute/relocate:

• North Vancouver, BC V7H 0A2: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor's Degree (preferred)

Work Location: In person