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    • Provide high quality customer service.
    • Maintain commitment to the highest standard of customer service.
    • At least 2 years of experience in a customer service…
    • View all Porter Airlines Inc. jobs - Goffs jobs - Customer Service Representative jobs in Goffs, NS
    • Salary Search: Customer Service Representative, Halifax (YHZ) - Part Time salaries in Goffs, NS
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    • Proven ability to provide extraordinary and empathetic customer service.
    • Deliver efficient, accurate and personalized customer service via in-bound call…
    • Proven ability to deliver premium customer service through both written and verbal communication.
    • Manage multiple customer interactions across chat and phone…
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    • Minimum 1 year of sales experience or customer service with a focus on meeting/exceeding targets.
    • Understanding customer needs to recommend the right financial…
    • Experience in a fast-paced customer service environment.
    • Provide exceptional customer service to policyholders, agents, and partners in French and English via…
    • Customer service experience in a fast-paced environment.
    • Meeting service, quality, and schedule expectations.
    • Some members will be frustrated.
    • Provide direction and guidance, training, and coaching to associate-level team members to ensure efficient and effective operations and proper store procedures…
    • You need well-developed customer service skills to deal with repetitive issues and challenging situations.
    • Experience in a customer care role.
    • Experience in a fast-paced customer service environment.
    • Provide exceptional customer service to policyholders, agents, and partners in French and English via…
    • Our Group RRSP, with company matching DPSP offerings provide flexibility and long-term security for our employees beyond their careers.
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    • As a Chromebook Sales Specialist, you’ll excite customers…
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    • Deliver best in class customer experience as an ambassador of the Bell brand.
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    • Sales/service experience in retail, sales, service or other "helping" business (preferred).
    • Deliver expert customer experiences…with a smile.
    • Previous experience in reception, customer service, medical offices, salons, spas, or retail is considered an asset—but personality, attitude, and willingness…
    • Overcome customer objections professionally and confidently while maintaining a positive customer experience.
    • Maintaining strong customer engagement and follow-…
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Job Post Details

Porter Airlines Inc. logo
Customer Service Representative, Halifax (YHZ) - Part Time
Porter Airlines Inc.
·
3.4
747 Bell Blvd, Goffs, NS
Part-time
Apply on company site

Job details

Pay information not provided
RRSP match
Part-time
Weekends as needed, Afternoon shift, Rotating shift, Holidays
747 Bell Blvd, Goffs, NS

Full job description

Job Summary:
Thank you for your interest in joining the Porter team. Applications for this job posting will be considered for current and future openings. While we are excited to review your qualifications in advance, it may be some time before you hear from us based on the availability of start dates. If you are selected to continue with the application process, you will be contacted as roles are hired for.

Please note that this only applies to the Customer Service Representative position. If you have applied to other roles within the organization, you should expect to hear back from us within the communicated timeframe.

WHY CHOOSE PORTER AIRLINES?

The Customer Service Representative role will not only give you the opportunity to grow your customer service skills, but it will also give you the opportunity to grow alongside one of Canada’s top rated airlines as we enter an exciting phase of growth and expansion. This is your chance to work with a dynamic team, in a fast paced environment that promotes equality, and growth.

BENEFITS OF WORKING AT PORTER?

Porter gives you the opportunity to participate in our great benefits programs, such as RRSP Matching, Medical and Hospital coverage, and of course unlimited access to amazing staff travel perks to Porter destinations, whether working part-time or full-time!

HOW WILL WE HELP YOU GROW?

Here at Porter we want to see you grow and succeed. That’s why we offer numerous different networking programs that our team members are able to take advantage of, giving you the opportunity to not only expand your skills but also giving you the chance to gain insight to the many different teams and departments that are behind our Skytrax 4 Star Rated airline.

WHO ARE WE LOOKING FOR?

We’re looking for outgoing, motivated and energetic individuals who are looking to start their career in the aviation field. Our fast-paced airport environment is the ideal place for those who like to keep moving, stay challenged and pride themselves in delivering exemplary customer service.
Duties & Responsibilities:
  • Provide high quality customer service.
  • Check-in passengers for flights at the ticket counters by assigning seats, directing passengers to their gates, and checking documentation for flights while ensuring the timely and accurate delivery of passenger luggage.
  • Perform pre-flight check-in procedures by assigning seats, making gate announcements, issuing boarding passes and boarding the flight.
  • Monitor carry-on luggage and operate jet ways, canopies and aircraft doors.
  • Responsible for unaccompanied minors during their travel.
  • Assist passengers with a disability or reduced mobility including wheelchair assistance.
  • Assisting arriving passengers and overseeing the International Arrivals baggage area.
  • Verify identification and direct connection passengers through the airport.
  • Provide assistance to passengers whose baggage is mishandled or damaged.
  • Complete reports (BIR’s) and handle entire tracing to recovery of mishandled bags.
  • Arrange transportation methods to restore the missing baggage to the rightful owner.
  • Respond to all passenger enquiries via telephone and email.
  • Maintain constant communication with the customer throughout the tracing or repair process.
  • Maintain accurate records and update PNR files.
  • Reconcile delivery service invoices.
  • Maintain commitment to the highest standard of customer service.
  • Assist CSR’s where required in performing other functions.
  • Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy.
  • Other Duties as assigned.
Behavioural Competencies:
  • Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
  • Teamwork: Working collaboratively with others to achieve organizational goals.
  • Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
  • Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
  • Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
  • Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
Qualifications:
  • Ability to work on a permanent basis in Canada.
  • At least 2 years of experience in a customer service role, preferably in the airline industry.
  • Must be computer savvy and have working knowledge of Google doc, sheets and calendar.
  • Knowledge of baggage services handling procedures will be preferable.
  • Ability to obtain necessary security clearances.
  • Need to be detail oriented.
  • Possess the ability to multitask.
  • Ability to work well in a team.
  • Have a proven positive track record when handling difficult situations and customers.
  • Dependability (must have a clear attendance record and reliable on time reporting for work).
  • Able to work rotating shifts including days, afternoons, evenings, weekends, and holidays.
  • Ability to work 25-30 hours per week (part time).
  • Must be capable of lifting/pushing/pulling up to 50lbs on a regular basis.
  • Must be able to safely operate/push passengers in wheelchairs from the point of arrival at the airport to the aircraft, and from the aircraft to the point of departure from the airport.
  • Supports and adheres to all company policies.
  • Ability to communicate and correspond clearly and precisely in English.
Company Description:
Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves North America, including a coast-to-coast domestic Canadian network, the U.S., Mexico, the Caribbean and Central America. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and X.
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