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    • Access and assess the accuracy of information to assist police agencies with serious criminal investigations across Canada.
    • Communicate using a 10-Code system.
    • View all City of Calgary jobs - Calgary jobs - Call Center Representative jobs in Calgary, AB
    • Salary Search: Canadian Police Information Centre (CPIC) Operator salaries in Calgary, AB
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Canadian Police Information Centre (CPIC) Operator
City of Calgary
·
3.9
Calgary, AB
$34.37–$45.97 an hour
Full-time
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Job details

$34.37–$45.97 an hour
Full-time
Weekends as needed, Afternoon shift, Night shift, Rotating shift, Day shift
Calgary, AB

Full job description

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.
The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.

As a Canadian Police Information Centre (CPIC) Operator, you will be responsible for helping Transit Public Safety Officers in the field with requests related to criminal backgrounds of individuals. Primary duties include:

  • Enter, audit, monitor, and communicate for investigative purposes all records to effectively deal with information of persons involved in criminal activity.
  • Communicate using a 10-Code system.
  • Respond to requests via radio, telephone and CPIC messages.
  • Interpret and provide information to Transit Public Safety Officers to ensure officer and public safety.
  • Facilitate information sharing to field personnel and outside agencies (such as Peace Officers, Police, RCMP, and Immigration).
  • Interpret and provide information to Public Safety and Enforcement Officers to ensure officer and public safety.
  • Enter, validate, modify and remove records on CPIC and other software systems.
  • Access and assess the accuracy of information to assist police agencies with serious criminal investigations across Canada.
  • Maintain the integrity and security of all systems used in the division.
Qualifications
  • A High School diploma or equivalency (e.g. GED or CAEC (Canadian Adult Education Credential)) and at least 1 year of law enforcement support experience working with violation tickets, appearance notices, warrants and release documents.
  • Knowledge of and/or experience with the CPIC system is required.
  • Intermediate proficiency with Microsoft Office (Word, Excel, Outlook and Teams).
  • A typing speed of 50 words per minute will be an asset.
  • A completed RCMP CPIC Operator Maintenance Certificate and/or CPIC Query/Narrative Course Certificate will be considered an asset. Successful candidates will be required to obtain this Certification through on site e-learning.
  • You have excellent communication and listening skills and the ability to effectively probe for required information, along with strong critical thinking and decision making skills.
Pre-employment Requirements
  • An enhanced security clearance will be conducted.
  • RCMP fingerprint based security clearance will be conducted.
  • Successful applicants must provide proof of qualifications.

Position and Pay Information

  • Business Unit: Emergency Management & Community Safety
  • Union: CUPE Local 38
  • Position Type: 3 Permanent and 1 Temporary (up to 6 months)
  • Compensation: Pay Grade 6 $34.37 - 45.97 per hour
  • Hours of work: Non-standard 40 hour work week.
  • Days of work: The CPIC Centre operates 24/7 with rotating daytime, afternoon and night shifts, including weekends and statutory holidays.
  • Location: 1417C 33 Street SW
  • Audience: Internal/External
  • Apply By: October 20, 2026
  • Job ID: 315438
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