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    • Shifts will vary from 7 am to 11 pm.
    • Preferred - If already in the country and can start immediately.
    • We are seeking a full-time Guest Service Agent.
    • As Lodge Support, you’re at the centre of the action.
    • From managing the flow at the door to running food at its best and keeping tables guest-ready, your…
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    • 2+ years casual dining or full-service restaurant management experience preferred.
    • 1+ years management or supervisory experience in restaurant, hotel, retail or…
    • Can work at night shift (Day shift starts at 10:30 am & Night shift ends at 2:00 am).
    • The ideal candidate will provide exceptional service to guests, ensure…
    • Will also enjoy daytime hours only, freeing up the evenings.
    • This is a permanent role for an experienced cook.
    • Prepare a variety of Sunset Grill foods.
    • Ask about our Relocation Assistance Program!.
    • Hours*: Monday to Friday, 8:00 AM to 5:00 PM OR 9:00 AM to 6:00 PM with rotation on Saturdays every three weeks…
    • This role is a mix of morning prep shifts and AM/PM line shifts, giving you the chance to develop skills across the whole kitchen, from production to service.
    • Can work at night shift (Day shift starts at 10:00 am & Night shift ends at 2:00 am).
    • Can work at night shift (Day shift starts at 10:30 am & Night shift ends…
    • A key responsibility of the role is leading a team of 3 technical staff in translating complex technical and regulatory issues into clear, practical information…
    • Schedule - Full-time, 5 days per week, 9–10 hour shifts - Weekends and evenings required (open 11:30 am, last call 8:30 pm, close 9:00 pm) - Long-term position…
    • Experience working collaboratively with internal restaurant divisions, leased outlets, management partners or third-party restaurant operators is an asset.
    • Punctual and dependable (Morning shifts 5:00 am to 1:00 pm).
    • This is a full time, 4:30 am start day shift position.
    • Minimum 1-year baking experience.
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    • 2+ years casual dining or full-service restaurant management experience preferred.
    • 1+ years management or supervisory experience in restaurant, hotel, retail or…
    • Food service or restaurant experience (including employer and role).
    • Deliver premium food products to restaurant clients accurately, safely, and professionally.
    • However, we will consider experienced G-class drivers who can demonstrate significant experience operating larger straight trucks and performing hands-on…
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Job Post Details

Front Desk Agent/Relief Night Audit
H2 Canmore Lodging
·
2.8
Canmore, AB T1W 1N7
$19 an hour
Full-time
Apply now

Job details

$19 an hour
Extended health care, Company events, On-site parking
Full-time
Night shift
Canmore, AB T1W 1N7

Full job description

We are seeking a full-time Guest Service Agent. Shifts will vary from 7 am to 11 pm.


We are a 164-room hotel with full conference facilities and a restaurant, Table Food+Drink www.coastcanmorehotel.com


Looking for an experienced, dependable "Guest Service Agent" with fantastic customer service skills and attention to detail.


You will be providing excellent first impressions to guests whilst ensuring the highest level of guest service and following standards and procedures.

With a combination of passion for the job and the right communication with other departments, you have the ability and empowerment to make the guests' experience more memorable.

A Guest Service Agent must have a positive and professional upbeat personality with a desire to deliver outstanding customer service to our guests and exceed guest expectations.


Must have great communication skills and speak, read, and understand English


Duties include:

  • Always greet guests in a friendly, professional, and welcoming manner
  • Engage each guest as a unique individual and listen attentively to their requests
  • Perform check-ins and check-outs of guests daily with accuracy
  • Listen to guest complaints/concerns and resolve issues in a professional and timely manner
  • Answer the telephone in a timely and professional manner
  • Responsible for a cash float throughout your shift and ensuring it balances correctly at the end of the shift
  • Anticipate and address guests' service needs
  • Ensure billing is accurate and assist guests with billing queries
  • Reply to all incoming emails and correspondence in OTAs in a timely and professional manner
  • Provide local area information with accuracy and provide personal preferences to guests, including booking tours and activities for guests as required
  • Comply with Coast Canmore Hotel policies and procedures
  • Learn and adhere to all fire and emergency procedures
  • Other duties and tasks as assigned by the Supervisor or Manager


Experience:

  • Experience in Guest Services, with a strong knowledge of Bow Valley, is preferred
  • Exceptional interpersonal skills to enhance the service standards throughout the operation

Preferred - If already in the country and can start immediately


Benefits:

  • Health care benefits (after 3 months of employment)
  • Discounted staff meals
  • Gym, Pool, Hot tub access
  • Company events during the summer
  • Discount card for Shops of Canmore
  • On-site parking
  • Staff Accommodation
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