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    • *OTL (Other Than Life) insurance license training will be provided by our in-house learning and development team who will teach you about the home and…
    • Minimum 2 years of experience in appointment setting, sales, telemarketing, or call center environments.
    • Collaboration and team communication:* Work closely…
    • Collaborate with the sales team to implement changes based on feedback, ensuring workflows remain dynamic and responsive to market demands.
    • Work closely with your program lead and/or manager to identify process improvements for the handling of leads and and the customer experience as well as…
    • Bachelor’s degree, College diploma or equivalent degree.
    • Robust career path with a full development plan and the opportunity to grow in the organization.
    • Robust career path with a full development plan Opportunity to grow in organization.
    • Prioritize accounts based on revenue and vertical impact to focus efforts…
    • Lead escalation handling and de-escalation conversations with key customers.
    • Robust career path with a full development plan and the opportunity to grow in the…
    • Able to maintain an objective/non-judgmental position even when talking with clients about emotional/difficult situations.
    • Robust career path with a full development plan and the opportunity to grow in the organization.
    • Working with our training, learning teams, & QA team to support…
    • Previous experience in sales, energy, or call centre environments.
    • College diploma or degree in Marketing, Business, or Communications (asset, not required).
    • The successful candidate will possess the unique combination of rapport-building, presentation skills and experience required to quickly gather data, identify…
    • Work closely with our quality control team to ensure opinions and data are collected in a neutral and unbiased manner.
    • Adhere to the staffing schedule.
    • A strong communicator who enjoys talking with people over the phone, or in person, and helping them make an impactful decision for themselves, and/or family.
    • Process and track returns, including reviewing return requests, initiate warranty service calls, order parts replacement, and ensuring proper handling of…
    • Ongoing sales coaching, call review, and performance development.
    • Basic computer skills, including CRM navigation, data entry, and call tracking software.
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Job Post Details

CAA Insurance Company logo

Insurance Sales Agent (Flexible Work Arrangements - job post

CAA Insurance Company
60 Commerce Valley Dr E, Thornhill, ON L3T 7P9
$40,800–$64,300 a year
Responded to 51-74% of applications in the past 30 days, typically within 2 days.

Job details

Pay

  • $40,800–$64,300 a year

Location

60 Commerce Valley Dr E, Thornhill, ON L3T 7P9

Benefits

Pulled from the full job description

  • Tuition reimbursement
  • Wellness program

Full job description

About Us


For over 50 years, our Property and Casualty insurance Company, CAA Insurance, has provided dependable and trustworthy service to protect Canadians and what matters to them. CAA Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.

Who we are


Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!


At CCG, we are committed to delivering an exceptional Associate experience. We offer:


Work-life harmony with access to an award-winning holistic wellness program,
Continuous learning through our robust corporate curriculum and education reimbursement program,
Incredible rewards, travel incentives, and product and service discounts,
Pay-for-performance and best-in-class recognition programs, and
Competitive benefits that include a defined contribution plan, personal spending account, and so much more.


Join our growing team where everyone belongs!

Position Details


What You Will Do
  • Quote and sell auto and property insurance to inbound callers
  • Follow procedures and underwriting guidelines as part of the sales process
  • Assess the needs of the customer
  • Identify and make recommendations for additional P&C coverage
  • Achieve set target for sales, quality, average call time, etc.

Who You Are
  • Post-secondary education completed
  • Considerable experience in retail, customer service, and/or a call centre environment
  • Strong communication skills, both written and verbal
  • A highly motivated individual, committed to continuous improvement and exceeding client expectations
  • You use your critical thinking skills to identify needs and propose solutions to the customers
  • You are a team player who shares knowledge and insights with peers
  • You are positive, customer focused and resourceful
  • Insurance experience is considered an asset
  • OTL/RIBO licensed an asset (if you are not licensed, you must be willing to obtain your OTL, provided by CAA)

**OTL (Other Than Life) insurance license training will be provided by our in-house learning and development team who will teach you about the home and automobile products, and overall industry information in preparation to write the OTL exam. A successfully completed OTL exam is required for the job.

Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Call Centre Hours

Monday to Thursday - 8:00am to 8:00pm
Friday - 8:00am to 6:00pm
Saturday (once a month) - 9:00am to 4:00pm

**You must be flexible to work various shifts within the call centre hours.


Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.


Please note that we may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

Work Location: In person

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