billing customer service jobs

At Veritext, we focus on the details – so legal teams can focus on the case.

About the role:
Providing our clients with exceptional service is the foundation of our business. As a Billing Representative (Canada), you will respond to all billing-related questions, support our internal teams with billing requests and work to ensure accurate and timely invoices that adhere to our independent contractors' rates to secure revenue and maximize company profitability.

What you'll get to do:

• Produce client invoices accurately and in accordance with all Standing Orders, Vision notes and client specifications ensuring that all necessary information is included on invoice and delivered to the client/designated recipient on a timely basis
• Question and resolve anomalies between Vision data and subcontractor invoices related to services, copies, rates, etc.
• Understand financial implications of vendor assignments as it relates to specific jobs and escalate to management when questions arise, low GP or another oddity
• Quality control Veritext generated invoices line-by-line to ensure accurate codes and rates are applied to maximize billing and profitability
• Adhere to all financial policies including COD, Bad Debt, Direct Costs, etc.
• Resolve all data discrepancies in Vision to ensure a timely delivery and payment of invoices
• Process payment for vendors, reporters and all 1099s for all services performed in accordance with job specifications and negotiated subcontractor rates

The Kind of Teammate We're Looking For:

• Previous high volume billing experience in a fast-paced environment
• Customer service oriented with strong interpersonal skills and the ability to respond to requests promptly and accurately
• Enjoys working collaboratively on a team but can also work independently
• Proactive and motivated with strong problem solving and follow up skills
• Excellent attention to detail, highly organized and able to multi-task
• Must possess excellent written and verbal communication skills
• Must possess the ability to communicate in English and French

What’s in it for you:

• Competitive compensation and total rewards package
• Comprehensive medical, dental and vision insurance
• Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 4 personal days, vacation, sick and discretionary time)
• Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)
• Flexible Spending Accounts (healthcare, dependent care, transit & parking)
• Company-paid life insurance as well as short-term and long-term disability insurance
• Learning and development opportunities to advance both personally and professionally
• Veritext Summer Camp – a fun-filled culture building and learning experience
• Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!

About Veritext:
Veritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms, government agencies and enterprise corporations, we provide access to innovative technologies and remote solutions, the highest-quality network of reporters and legal videographers, unmatched expertise in multiparty and complex litigation, unparalleled client service, and state-of-the-art conference spaces across North America.

Veritext is committed to delivering comprehensive, client-focused legal solutions that address the evolving needs of the legal industry. Our solutions utilize the latest easy-to-use technologies to streamline the deposition process and reliably handle the most complex cases. All of this combined with unsurpassed data security ensures that Veritext clients have the best tools available and the confidence of working with the market leader.

Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas – an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.

About this posting:
Compensation ranges, when noted, represent the expected base pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job-related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range.
Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.