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    • Applies customer service to all customer interactions through all channels.
    • Maintains records of history for all customer interaction in the customer service…
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    • You have at least 6 months of customer service experience and you understand the value of coaching / feedback.
    • Plus, working with HGS comes with benefits like:
    • 1-3 years of related customer service, preferably in a call centre or Customer Accounts, in the financial services, insurance sector and Agricultural industry.
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    • You have at least 6 months of customer service experience and you understand the value of coaching / feedback.
    • Plus, working with HGS comes with benefits like:
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    • 1+ years of customer service experience.
    • Inbound customer service center experience preferred.
    • Experience with high touch, hands-on, personalized service with…
    • Delivering exceptional customer experiences: Ensure a high standard of service for Retail, Pro, and Install customers by resolving concerns with empathy and…
    • Prior experience in alarm monitoring, emergency services, or customer service is a plus, though we value other experiences that prepare you for this role.
    • Prior experience in alarm monitoring, emergency services, or customer service is a plus, though we value other experiences that prepare you for this role.
    • Make a Difference: Deliver legendary service by identifying effective solutions that support our customers’ business needs.
    • Fast, friendly and customer focused.
    • 5+ years of experience in sales and/or customer service.
    • Resolve escalations in a timely and complete manner, supporting both customers and employees.
    • Must have at least 6 months of working experience in the customer service field.
    • Proficiency in English and French is required, as the role will support both…
    • We offer full time inbound customer service customer service roles, opportunities where the hours of operations are traditionally in between 8am and 8pm, from…
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    • Assist customers with vehicle warranty and recalls while making tailored recommendation on our products and services to meet their needs.
    • WHAT’S IN IT FOR YOU.
    • 1-2 years of customer service or call center experience is preferred.
    • Customer service: 1 year (required).
    • Are you a customer-focused individual with excellent…
    • Share knowledge, expertise and provide advice to colleagues in order to recommend additional services/support/resources to the customer, where necessary.
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Career Resources:

Customer Service Associate -Bilingual
Kent Building Supplies
·
3.3
380 Bayside Drive, Saint John, NB E2J 4Y8
$16.10–$18.00 an hour
Permanent, Full-time
Apply now

Job details

Here’s how the job details align with your profile.

Pay

$16.10–$18.00 an hour

Job type

Permanent
Full-time

Benefits

Pulled from the full job description
Vision care
Dental care
Employee assistance program
Disability insurance
RRSP match

Full job description

Company Overview

Kent Building Supplies has been dedicated to providing exceptional service, expert knowledge, and quality products to help customers achieve their building and renovation goals for over 45 years. With a network of retail locations and a strong presence across multiple communities, we are committed to being the go-to source for home improvement needs through our stores, online platform, and comprehensive services.

Job Summary

We are seeking an energetic and motivated Bilingual Customer Service Associate to join our Customer Service team based out of our Head Office in Saint John, NB. Reporting to the Customer Service Team Lead, the Customer Service Associate must assist customers in processing their requests and ensure the data is accurate.

Wage range for this role is $16.10 - $18.00.

Responsibilities

  • Acts as primary liaison between the customer and operations to provide the customer with product support and inquiries, answering questions, resolving order or account issues on Email, Chat and Phone
  • Maintains records of history for all customer interaction in the customer service tool
  • Identifies sales leads and potential opportunities
  • Meets customer service targets
  • Handles customer complaints and takes appropriate measures to ensure customer satisfaction and resolution
  • Applies customer service to all customer interactions through all channels
  • Ad hoc tasks as required

Qualifications

  • Call Center & Customer Service experience an asset
  • Strong verbal and written communication skills
  • Active listening skills to determine customer needs and a best course of action
  • Proven problem-solving skills
  • Flexibility and adaptability to work in a fast-paced environment
  • Technical proficiency with call center systems, including customer relationship (CRM) platform experience an asset
  • Must be able to work well with a team and independently
  • Available to work flexible hours/shift work
  • Bilingual (English, French)

Join us as a Bilingual Customer Service Associate and be part of a dynamic team dedicated to delivering exceptional service while growing your skills in a vibrant environment!

Pay: $16.10-$18.00 per hour

Benefits:

  • Dental care
  • Disability insurance
  • Employee assistance program
  • RRSP match
  • Vision care

Work Location: In person

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