application support project manager jobs

We believe great service begins with great people! If you take pride in working collaboratively and delivering excellent customer service, you’ll feel right at home with ABM! As a trusted Managed Service Provider with a nationwide Field Services presence, we’re united by a commitment to integrity, customer focus, and driving tangible results for our customers. If this sounds like you, we invite you to apply to join our team where working together means building better outcomes for the customers who rely on us every day.

Job Summary

The Project Manager at ABM Integrated Solutions is responsible for the successful planning, execution, and delivery of technology and managed service projects for clients across a variety of industries. Acting as the primary point of contact throughout the project lifecycle, the Project Manager works closely with clients, technical teams, vendors, and internal stakeholders to ensure projects are delivered on time, within budget, within scope, and to the highest quality standards.

This role requires strong leadership, organization, communication, and problem-solving skills, along with the ability to manage multiple concurrent projects in a fast-paced Managed Services Provider (MSP) environment. The successful candidate will have experience managing complex IT infrastructure, cloud, cybersecurity, networking, and professional services projects while maintaining exceptional client relationships.

Responsibilities

• Manage multiple technology implementation and professional services projects simultaneously from initiation to completion.
• Develop detailed project plans, schedules, budgets, resource plans, and project documentation.
• Define project scope, objectives, deliverables, milestones, and success criteria in collaboration with customers and internal teams.
• Coordinate internal technical resources, third party vendors, and customer stakeholders to ensure on-time and on-budget project delivery.
• Monitor project progress against scope, schedule, budget, and quality objectives, ready to take corrective action(s) as required.
• Ensure project documentation is complete, accurate, and maintained throughout the project lifecycle.
• Support client onboarding, infrastructure deployments, cloud migrations, implementations, cybersecurity initiatives, network upgrades, and other technology projects as required.
• Ensure projects comply with organizational standards, contractual obligations, and applicable regulatory requirements.

Qualifications

• Bachelors degree in Business Administration, Information Technology, Computer Science, Project Management, or a related field.
• Minimum 3 to 5 years project management experience, preferably within an IT or MSP environment.
• Proven experience managing multiple concurrent projects with competing priorities and deadlines.
• Experience delivering projects involving Microsoft365, Azure, cloud migrations, networking, infrastructure, cybersecurity, or managed IT services.
• PMP or equivalent certification required.
• Excellent organizational, planning, and time management skills.
• Outstanding communicator; verbal, written, and interpersonal communication skills with the ability to effectively communicate to technical and non-technical stakeholders.

Meaningful Benefits:

You’ll work alongside supportive and skilled teammates who take pride in delivering dependable technology solutions and exceptional customer service. We offer all employees the room to learn, advance, and contribute to the systems that our customers rely on every day. At the end of each day, you’ll know your work made a measurable difference for the customers and local communities we serve!

Our benefits include:

• Comprehensive Health, Dental, & Vision Plan – also including life insurance, long-term disability insurance, accidental death and/or dismemberment insurance.
• 24/7 Virtual Healthcare & Mental Health Support – at no additional cost through our group benefit plan.
• Employee & Family Assistance Plan – with resources available at no additional cost through our group benefit plan.
• RPP Matching Program – up to 5.5% employer matching.
• Vacation accrual starts on Day 1
• Employee Rewards & Saving Program – access to savings on thousands of unique vendor perks and discounts.
• Professional Development & Training Programs – to support each employees continuous growth.
• Employee Recognition Programs – that celebrate safety, service excellence, and outstanding contributions to our goals.

About Us:

ABM Integrated Solutions, headquartered in Dartmouth, Nova Scotia, is a nationally recognized technology company delivering end-to-end managed services and dependable field support to organizations across Canada and the United States. We combine the agility of a full-scale MSP with the reliability of a coast-to-coast Field Services operation, ensuring our customers receive fast, consistent, and high-quality technical support wherever they may do business.

ABM is part of the Atlantic Corporation Limited (ACL) family of companies. ACL’s diverse portfolio includes organizations operating in senior living spaces, national transportation and logistics, fuel hauling, real estate, and storage services. This broad corporate ecosystem gives ABM a stable foundation, cross-industry insight, and the ability to support customers whose technology requirements extend across multiple different environments; from retail locations, to distribution centers, to enterprise offices.

Within ABM, our service offerings span a broad range of capabilities, including:

• Managed IT Services: comprehensive monitoring, IT Service Desk, endpoint management, cloud services, Cybersecurity support, technology lifecycle management, and more.
• National Field Services: reliable onsite technical support delivered by a skilled network of Field Service Technicians across North America.
• POS (Point-of-Sale) Services: deployment, maintenance, and support for POS payment solutions, retail systems, and multi-site coordination.
• Project & Deployment Services: large-scale rollouts, technology refreshes, infrastructure implementations, and more!

Our customers trust us to keep their technology running so they can stay focused on what matters most – their business, their people, and the communities they serve!

AI Disclosure:

ABM is NOT using any Artificial Intelligence to screen, review, or select candidates. A human being is reviewing all resumes and applications submitted for this position.

Pay: From $1.00 per year

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care
• Wellness program

Work Location: In person