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Job Post Details

ServiceNow Project Manager - job post

CGI
3.5 out of 5 stars
250 Yonge Street, Toronto, ON M5B 2L7
$95,000–$145,000 a year - Full-time

Job details

Pay

  • $95,000–$145,000 a year

Job type

  • Full-time

Location

250 Yonge Street, Toronto, ON M5B 2L7

Full job description

We are currently seeking an experienced Senior ServiceNow Project Manager to lead the successful delivery of ServiceNow implementation and enhancement initiatives for one of our clients. The ideal candidate will bring strong expertise in IT service management, project delivery methodologies, and the ServiceNow platform, along with proven leadership and stakeholder management skills.

Your future duties and responsibilities

  • Lead end-to-end delivery of ServiceNow implementation and enhancement projects.
  • Facilitate project planning sessions, define timelines, and ensure clear communication with stakeholders.
  • Collaborate closely with technical teams, business analysts, and ServiceNow developers to deliver high-quality solutions on time.
  • Define project scope, objectives, and deliverables in alignment with business and stakeholder requirements.
  • Apply ITIL and ITSM best practices to ensure alignment with service management goals.
  • Track and manage project progress using tools such as ServiceNow Project Portfolio Management (PPM), JIRA, or MS Project.
  • Identify, assess, and mitigate risks, issues, and dependencies proactively.
  • Ensure compliance with ServiceNow governance frameworks and deployment best practices.
  • Monitor project performance using KPIs and provide executive dashboards and status reports.
  • Lead User Acceptance Testing (UAT) activities and coordinate go-live and deployment processes.
  • Support organizational change management initiatives and drive user adoption strategies.

Required qualifications to be successful in this role

  • Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or a related field.
  • 10+ years of project management experience, preferably in IT service delivery or enterprise platform implementations.
  • 2+ years of hands-on experience managing ServiceNow projects (ITSM, ITOM, HRSD, or SecOps modules preferred).
  • Strong understanding of ITSM frameworks such as ITIL v3 or ITIL v4.
  • Proficiency in Agile, Scrum, and/or Waterfall project management methodologies.
  • Solid understanding of ServiceNow SDLC, configuration practices, and platform capabilities.
  • Excellent communication, leadership, and organizational skills.
  • Proven ability to manage stakeholders and cross-functional teams effectively.

Certifications (Preferred)
  • Certified ServiceNow System Administrator
  • Certified ServiceNow Implementation Specialist (ITSM preferred)
  • ITIL v3 or ITIL v4 Foundation Certification

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $95,000–$145,000. This role is an existing vacancy.

#LI-SH1 #INDCGIC

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team—one of the largest IT and business consulting services firms in the world.

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