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SUMMARY

The Operational Readiness Manager manages a team of resources to deliver relocation, furniture installation and furniture decommissioning services for our client. They support the planning of resources and the program of projects while ensuring adherence to process, best practices and driving continuous improvement. They consult with clients and organizations to ensure coordination of communications, connections, direction and outcome. The Operational Readiness Manager is the glue poised to identify key opportunities and correlations and acts to ensure the necessary connections are made. They ensure all participants have the information, connections and framework needed to execute their part of the project, while advocating for the occupant satisfaction as the project outcome. Working closely with the client organizations, the Operational Readiness Manager develops and delivers solutions that aim to integrate all work streams in the delivery of workplace fit up and workplace transformation. Solutions can be inclusive of early consultation & engagement, and the development and roll out of interior design, furniture procurement, relocation, sustainable decommissioning, change management programs. The Operational Readiness Manager should have experience working experience in the areas of workplace transformation, and real estate modernization.

KEY DUTIES & RESPONSIBILITIES

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

• Full involvement with recruiting talent.
• Provides mentoring, coaching and guidance to all team members.
• Objectively recommends compensation adjustments.
• Manages all aspects of performance.

Project leadership & integration

• Acts as the primary contact and project lead for large and complex mandates and provides direction and reviews work of other team members as required to ensure timely, successful implementation of projects & initiatives.
• Act as workstream integrator the projects.
• Collaborates with client account teams and project managers to deliver project excellence.
• Develops and maintains project schedule and budget to ensure it is in line with the approved mandate.
• Leads project meetings to define key goals and objectives.
• Leads milestone meetings with internal / external team members and project concerned parties.
• Ensures intake of project information is robust and validated and disseminates accordingly.
• Tracks and evaluates decisions for impacts to other work streams or desired outcomes.
• Identifies connections, opportunities, interdependencies and acts to create a communication network to support.
• Acts as main point of contact for the tenant, client, the project groups and other participants.
• Coordinates all communications and activities across all major contributing concerned parties, departments, and working groups.
• Coordinates and distributes reports from the Project Team and Workplace Solutions.
• Sets the pace and trajectory of the project and inter-team communications.
• Confirms design intent throughout the life of the project and communicates the vision for the project as an advocate for the occupant.
• Resolves conflict and solves problems in a practical and healthy manner.
• Cultivates and manages healthy relationships with strategic partners and vendors.
• Consistently demonstrates a passion that values alignment, focus, simplicity, and clarity across the organization.
• Builds partnerships with internal and external concerned parties to enable the project from inception to completion.
• Identifies concerned parties and assembles the core project team and onboards them to the project.

Reporting & Communication

• Provides reporting to the client on a regular basis for each project as defined by the delivery plan.
• Provides information as required to support internal & account reporting requirements.

Client Relationships

• Ability to maintain and build client relationships and support the management of key client accounts (where appropriate) with a pipeline of work overtime.
• Assists with business development opportunities such as scope definition, fee and proposal development

KNOWLEDGE & SKILLS

• University or College Degree (Bachelors level or greater).
• Five (5) to Seven (7) years’ experience in corporate workplace experience, and or project delivery services including but not limited to interior design, project management, corporate real estate.) including experience in a leadership role.
• Education and certification in one or more of the following areas: Interior Design, Change Management, Project Management, Facilities Management or related fields.
• Ability to manage multiple medium to large projects.
• Proficient in MS Office (Outlook, Word, Excel, PowerPoint,), Adobe Acrobat, MS Project Experience working on large complex project teams.
• Excellent meeting leadership skills.
• Experience working in workplace transformation.
• Excellent verbal and written communication skills.
• Experience working with and communicating to executive audiences.
• Strong organizational and time management skills.
• Strong analytical skills.
Service driven.

This is a regular, full-time position with a salary range of $84,493 - $105,616 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education, professional designations and performance related to this role.