Youth jobs in London, ON

Job description and responsibilities:

As a crisis support worker, the role is to

• Provide warmth and empathy to our users in crisis.
• De-escalate imminent risk conversations (suicide, etc.)
• Work collaboratively with the Texting Supervision team to support users involved in emergencies, where mandatory reporting is necessary, etc. .
• Multitask by providing our service to multiple users at once (5 on average) in order to reduce overnight wait times.

Profile:

• 1+ year of crisis intervention work experience
• Proven ability to thrive and find multitasking energizing
• Proven ability to work well under pressure while maintaining professionalism and maturity
• Consistently exhibits effective and constructive communication
• Understanding of quality improvement and quality assurance processes.

As a Crisis Support Worker, you will work closely with Texting Supervisors to provide support and de-escalation to people in crisis via a text-based service. Your role will be to work during overnight hours to ensure young people and adults reaching out get the care and support their need. You will provide punctual support consistent with the program’s expectations, while collaborating with Texting Supervisors on any necessary external intervention. You will provide a high quality service when supporting our texters, while adhering to clinical policies and procedures.

Don’t meet every single qualification and requirement? Studies have shown that women and racialized people are less likely to apply to jobs unless they meet every single qualification. At KHP we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles that our organization is recruiting for.

The window for applications ends 11:59pm on the job posting close date listed above.