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Job Post Details

Service Advisor / Service Manager (Work From Home) - job post

ShopView Inc.
Remote
$70,000–$95,000 a year - Permanent, Full-time
Responded to 51-74% of applications in the past 30 days, typically within 1 day.

Job details

Pay

  • $70,000–$95,000 a year

Job type

  • Permanent
  • Full-time

Benefits

Pulled from the full job description

  • Paid time off
  • Vision care
  • Dental care
  • Paid sick leave
  • Life insurance
  • Disability insurance
  • Paid vacation

Full job description

Location: Remote - Canada

Compensation: $70,000-$95,000 CAD

Industry Focus: Heavy-duty/automotive repair shops

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*Application instructions at the bottom. Only complete applications will be reviewed. Please complete all steps*

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*Attention Heavy Duty Repair and Automotive Repair Service managers and service advisors*

Are you a Service Manager or experienced Service Advisor with 5+ years of shop experience looking to transition into the software industry? Join ShopView and help us build the future of heavy-duty repair shop management software.

Benefits

  • Work from home position - Flexible schedule
  • 3 weeks paid vacation
  • 3 paid sick days
  • Company benefit plan, fully paid for by the company
  • Early stage, fast growing tech company
  • Employee equity pool

About ShopView

ShopView builds modern shop management software for independent heavy-duty repair shops. Our platform helps shops reduce chaos, improve visibility, save time, and run more efficient businesses without the bloat of legacy systems.

We are an AI-forward team focused on practical tools that help shop owners, managers, and technicians work smarter.

The Role

We are looking for a Product Manager to help design and build the ShopView application by bringing real-world shop expertise to our development process.

This role requires someone who has spent at least 5 years at the service desk, ordering parts, building estimates, dispatching, and managing the daily chaos of a shop. You will work directly with our engineering team to translate shop workflows into high-quality software features for thousands of users.

What matters most is that you are a power user of shop management systems, have high software navigation velocity, and possess excellent typing and keyboard skills. You know exactly where legacy systems fail and how to build something better.

You will be responsible for defining feature requirements, testing new builds, and ensuring that everything we release makes life easier for shop owners and technicians. You don't need to be a coder, but you must be a an expert in real world shop work flows, and be able to understand what makes software great and easy to use.

Software development experience is not required; however, deep heavy-duty repair industry knowledge is mandatory. Technician experience is considered a strong asset.

What You Will Do

*In this work from home position, you will spend your days collaborating with engineers and designers on a computer. It is critical that you are efficient and fast with digital tools. If you don’t consider yourself a power user of shop management systems, other computer programs that you use, and don’t consider yourself a ‘fast’ typer, this is not the role for you.

Product Development & Strategy

  • Translate real-world shop workflows (estimates, work order, parts ordering, invoicing, scheduling, etc…) into clear software requirements for the engineering team.
  • Collaborate with engineers daily to take new features from concept to production.
  • Prioritize the product roadmap based on your deep understanding of shop pain points.
  • Conduct user testing and gather feedback from shops to iterate on designs.

Quality Assurance & Excellence

  • Review and test every feature to ensure it meets the standard required for a busy heavy-duty shop.
  • Own the "logic" of the shop. Ensure data flows correctly from an estimate to a parts order to an invoice.

What We Are Looking For

  • 5+ years of direct experience as a Service Advisor or Service Manager in a heavy-duty or automotive shop.
  • Expert-level mastery of shop management software; you are the person others go to for help with the system.
  • High software navigation velocity and excellent typing/keyboard skills.
  • Strong follow-through, organization, and attention to detail.
  • Ability to stay calm, useful, and clear when customers are frustrated or under pressure.
  • Comfortable using, support, reporting, customer engagement, or automation tools.
  • Comfortable experimenting with AI tools to work faster and document better (Claude, CGPT, etc…).
  • Startup-ready mindset: adaptable, self-directed, and resourceful.

Nice To Have, But Not Required

  • Experience as a technician
  • Experience in product development
  • Experience vibe coding software apps
  • Experience working in an early-stage or high-growth software company.
  • Familiarity with Jira, Claude, CGPT, Intercom, Hubspot.

Why Join Us?

ShopView is built for the people who keep the world moving: mechanics, shop owners, service teams, and operators who value speed, clarity, and results.

As a Product Manager, you will be the voice of the shop within our product team, ensuring we build tools that solve real problems for the industry.

How to Apply

Please send the following to careers@shopview.com. Note: A video introduction is a MUST. Only complete applications will be reviewed. Applications that do not follow all steps will be ignored.

  • A short introduction email with your CV and/or LinkedIn profile.
  • A screen shot of a typing speed test done with https://monkeytype.com/
  • A brief custom-recorded video (MANDATORY) introducing yourself, explaining your shop experience in shops, the rolls you performed, your experience with shop management systems (and which ones), and why you are the best person to help us build the next generation of shop software.

**Only complete applications EMAILED to careers@shopview.com will be reviewed**

Pay: $70,000.00-$95,000.00 per year

Benefits:

  • Casual dress
  • Company events
  • Dental care
  • Disability insurance
  • Extended health care
  • Flexible schedule
  • Life insurance
  • Paid time off
  • Vision care

Work Location: Remote

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