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    • The role and responsibility of this person is to ensure that each touch point across the customer journey is engaging, efficient and effective.
    • View all Kumon North America, Inc. jobs - Remote jobs - Call Center Representative jobs in Remote
    • Salary Search: Call Centre Agent salaries in Remote
    • See popular questions & answers about Kumon North America, Inc.
    • Ability to work independently, adhere to work schedule, and manage regular duties with minimal supervision.
    • Ability to communicate effectively in both written…
    • Good interpersonal skills to speak and deal effectively with other staff members.
    • This role offers flexibility to work remotely.
    • Ability to explain technical concepts clearly to both technical and non-technical customers.
    • Develop a strong understanding of Foreplay’s products, including…
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    • The Tele-Interviewer will work within a call center environment, completing all the daily scheduled appointments lasting anywhere from 20-60 minutes at a time,…
    • High-speed internet with Ethernet cable (no wireless/hotspots or satellite) Upload 100 Mbps and 30 Mbps Download speeds.
    • Job Type: Full Time – Work from Home.
    • In this role, you will be the first point of contact for potential clients, responsible for engaging prospects through outbound calls and inbound inquiries.
    • In this role, you’ll guide older adults and their caregivers through the intake process with warmth, clarity, and professionalism, ensuring they feel supported…
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    • We are looking for a data administrator/specialist that can help our team of data scientists and engineers…
    • Comfortable managing both client-facing interactions and financial operations.
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    • You care deeply about making mental health care accessible for older adults and may come from a background in customer support, patient support, care…
    • In this role, you’ll guide older adults and their caregivers through the intake process with warmth, clarity, and professionalism, ensuring they feel supported…
    • Manage inbound communications (email, live chat, and phone) from advertisers and publishers related to onboarding, as well as relationship and campaign…
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    • Remain current on program information and business initiatives, as well as corporate products and processes.
    • Position Status: Full time – Work from Home.
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Call Centre Agent
Kumon North America, Inc.
·
3.9
Remote
Part-time
Apply now

Job details

Pay information not provided
Part-time
Remote

Full job description

Job Summary:
Call Centre Agents support Kumon North America's Customer Service function and its mission to efficiently and effectively handle all responsibilities surrounding lead management. The intent is to streamline operations to align with Customer Relationship Management (CRM) implementation. The Agent bridges the gap between the customer and the Kumon brand. The role and responsibility of this person is to ensure that each touch point across the customer journey is engaging, efficient and effective.

Core Responsibilities:
Answer calls to 1-800-ABC-MATH and Kumon center phones that are part of the Kumon Lead Management System regarding potential Enrollment (leads).
Manage calls being made by new customers who seek information about the Kumon Program and are interested in booking a parent orientation.

Manage other forms of inquiries by enrolled and non-enrolled families regarding other Kumon initiatives.
Answer complaint calls and document.
Work closely and collaborate with all things related to Customer Relationship Management system (CRM; currently Salesforce), support launch on lead management side.
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