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Wincruise Systems Corp, LLC jobs

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    • NOTE: Must be willing to work onsite.
    • Mac, and Phone troubleshooting knowledge.
    • These candidates will cover the on-site desks and provide “Tier 1” support,…
    • View all EMR CPR LLC jobs - Toronto jobs - Helpdesk Technician jobs in Toronto, ON
    • Salary Search: Help Desk Technician salaries in Toronto, ON
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Job Post Details

Help Desk Technician
EMR CPR LLC
·
3.6
Toronto, ON
$37–$40 an hour
Part-time
Apply now

Job details

$37–$40 an hour
Part-time
Toronto, ON

Full job description

Position: HelpDesk Tech

NOTE: Must be willing to work onsite

Location: Downtown Toronto Canada

Schedule: Monday - Thursday 8:00 am - 4:00 pm

Job Responsibilities:

  • Mac, and Phone troubleshooting knowledge. These candidates will cover the on-site desks and provide “Tier 1” support, triage, etc. and escalate as necessary.
  • End-user hardware and software troubleshooting
  • Apple OS X, Windows OS, Chrome OS (Chromebooks), iOS, Android
  • Zoom, Google Suite, Google Meet, Google Slides, Keynote, Jamf
  • Monitor and accessory deployment/collection
  • Imaging/Provisioning Laptops/Workstations (not 100% required)
  • Face-to-face support experience. Working with end users to solve IT problems.
  • Onboarding and Offboarding employees
  • Laptop & mobile device deployments
  • Upgrading broken devices or any damaged devices
  • Workstation Sweeps - Resetting monitors on a weekly basis
  • Ensure workstation monitors are functioning along with peripherals
  • Maintain Storage room assets and counts
  • Interfacing with users to troubleshoot software issues
  • Printer management and preventative maintenance
  • E-waste
  • Wipe all devices before e-wasting

Qualifications / Experience :

  • A+ Certification
  • Inventory Systems
  • Ticketing Systems
  • Must have MacOS experience in a professional environment
  • Ticketing system experience is a must (Ex. Salesforce, Zendesk, Service Now, etc)

Job Type: Part-time

Pay: $37.00-$40.00 per hour

Experience:

  • Hardware/Software break fix: 3 years (preferred)
  • Mac OS: 3 years (required)
  • Help desk: 4 years (required)
  • Windows: 3 years (required)

Work Location: In person

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