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White Oaks Resort Spa jobs in St. Catharines, ON

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    • The successful candidate will register arriving and departing guests, assign rooms, and process individual and group arrivals and departures.
    • View all White Oaks Conference Resort & Spa jobs - Niagara-on-the-Lake jobs
    • Salary Search: Guest Service Agent salaries in Niagara-on-the-Lake, ON
    • See popular questions & answers about White Oaks Conference Resort & Spa
    • Schedule: full time 10pm to 6am (midnight)*.
    • Cleaning experience is considered an asset.
    • Floor cleaning experience is considered an asset.
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Job Post Details

Guest Service Agent
White Oaks Conference Resort & Spa
·
4.3
253 Taylor Road, Niagara-on-the-Lake, ON
$18.45–$19.35 an hour
Full-time
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Job details

$18.45–$19.35 an hour
Employee assistance program, Company pension, On-site gym, On-site parking
Full-time
253 Taylor Road, Niagara-on-the-Lake, ON

Full job description

Responsibilities

The successful candidate will register arriving and departing guests, assign rooms, and process individual and group arrivals and departures. Responsibilities include answering incoming calls, providing information on hotel facilities and services, and handling wake-up calls. The role also involves addressing and resolving guest complaints, customizing guest experiences, and identifying opportunities to exceed guest expectations by delivering personalized service that creates memorable stays.

Qualifications

  • Front Desk or Reservations experience preferred
  • Strong understanding of interdepartmental dynamics and the role of the Front Desk
  • Ability to work within a highly cohesive team in a supportive manner
  • Ability to provide an outstanding level of customer service and promote hotel services
  • Strong oral and written communication skills with an excellent telephone manner
  • High-energy, outgoing personality with strong interpersonal skills
  • Strong computer background in Microsoft Office, including Windows functionalities
  • Detail-oriented with the ability to multitask and troubleshoot in a fast-paced environment

This job posting is for an existing vacancy within the organization

Accessibility accommodations will be made for job candidates upon request.

Job Type: Full-time

Pay: $18.45-$19.35 per hour

Benefits:

  • Company pension
  • Employee assistance program
  • On-site gym
  • On-site parking

Work Location: In person

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