Western Health Medical Centre jobs

Status: Full-time, Permanent

Schedule: Monday - Friday, Standard 38.75 hour work week

Location: Primary Care Network Wellness Centre at #4000, 1800 194 Avenue SE; Calgary, AB

Reports to: Director, Finance & Human Resources

• Oversee the day-to-day operations of the clinic/centre, ensuring patient flow is optimized without compromising quality of care.
• Plan and manage clinic operations, including monitoring delivery of patient services and coordinating office systems, processes, and procedures.
• Manage staff schedules to meet operational requirements and ensure the clinic has the necessary personnel and infrastructure to accomplish business plan objectives.
• Manage clinic space planning and resource allocation activities to support changing patient, program, and operational needs.
• Complete other related responsibilities not detailed here but that could reasonably be expected.

• Serve as the main point of contact for clinic staff requests and concerns, including sick calls, vacation requests, professional development requests, and other operational matters.
• Lead, supervise, mentor, and coach clinic support and interprofessional clinical staff, including recruitment, orientation, training, staff development, and performance reviews.
• Promote a supportive work environment for all staff and lead teams in the provision of comprehensive patient services.

• Collaborate with SCPCN leadership, clinical and administrative teams, physicians, allied health team members, Medical Office Assistants, and other interdisciplinary teams to address patient needs and maximize patient care outcomes.
  
• Lead the recruitment and onboarding processes for contracted physicians at the Wellness Centre.
• Act as the primary lead and liaison with contracted physicians at the Wellness Centre, as required.
• Oversee coordination and facilitation of communication between patients and service providers while maintaining confidentiality of patient information.
• Act as a conduit between the SCPCN senior leadership team and clinic staff to ensure relevant information is communicated in a timely and accurate manner.
• Contribute to communication strategies that promote programs and services to patients and physician members.

• Develop, revise, implement, reinforce, and assist with interpretation and administration of clinic policies, procedures, protocols, and standards.
• Assist in developing evaluation processes, facilitating data collection, and analyzing results relative to established objectives.
• Assess the effectiveness of patient care services through patient evaluations, quality assurance standards, operational reports, metrics, and identification of quality improvement opportunities.
• Complete documentation and reporting requirements, including compiling and disseminating program information, statistics, operational reports, and metrics in a timely manner.
• Recommend process, procedure, and service delivery improvements and support implementation of approved changes.
• Ensure compliance with current health care regulations, medical and privacy requirements, organizational Health and Safety programs, and Quality Systems.

• Baccalaureate degree in health administration or a related field an asset.
• Minimum of five years’ experience in a health care clinic setting required.
• Minimum of three years’ management experience required.
• Experience leading multidisciplinary or interprofessional teams required.
• Experience and working knowledge of Electronic Medical Record platforms required.
• Knowledge of the Primary Care Health Billing system for physicians is considered an asset.
• Experience managing multiple program budgets, budget administration, and payroll processing is considered an asset.

• Highly effective communicator with well-developed verbal and written communication skills, influencing skills, and the ability to develop strong working relationships with clinical, operational, leadership, and external stakeholder groups.
• Patient-focused orientation and commitment to providing quality services.
• Demonstrated leadership of multidisciplinary teams, with the ability to provide supervision, mentorship, and coaching.
• Sound critical thinking, decision-making, and problem-solving skills.
• Well-developed prioritization, multi-tasking, and organizational skills with the ability to coordinate schedules and workload demands in a fast-paced clinic environment.
• Demonstrated ability and willingness to work in a changing and dynamic environment that requires initiative, flexibility, and balancing of competing priorities.
• Self-motivated and self-directed, with the ability to manage many responsibilities with seamless ease.
• Initiative to improve processes and confidence in assuming a go-to resource role within areas of responsibility.
• Proficiency in Microsoft Office Suite, Outlook and willingness to become familiar with new computer programs and systems.
• Professional and mature approach to customer service, with a positive and professional attitude.

• Normal office environment.
• Some evening hours be required.
• Frequent interaction with management and staff from across the organization.
• Structured, yet dynamic environment to meet the changing needs of the business.
• Valid driver’s license and access to a vehicle required.
• Two supervisory references required.
• Criminal background check required.

• Health, vision, and dental benefits
• Health spending/wellness account
• Employer matched group RRSP and/or TFSA plan
• Generous vacation, sick and flex days
• Professional development account and opportunities
• Free parking available at site