Weekend Technical Support jobs

Enterprise AI Support – Accenture (St. Catharines, Ontario)

Exciting opportunity with our large AI client!

Join Accenture’s Enterprise AI Support team, providing world-class support for one of the world’s leading AI platforms and helping organizations around the globe transform how they interact with next-generation technologies.

As part of Accenture’s Business Process Delivery group, you’ll troubleshoot, improve systems, and ensure every customer experience exceeds expectations.

We’re offering a $19.62/hour starting wage, a $2,000 signing bonus, and a fast-track growth path, where high performers often advance within 6–12 months.

Why Accenture?

At Accenture, you’ll join a company recognized as one of Canada’s Top Employers for 13 consecutive years.
You’ll work in a dynamic environment that encourages growth, collaboration, and innovation.

What sets us apart

• Competitive starting wage of $19.62/hour and a $2,000 sign-on bonus

• Rapid career advancement opportunities within 6–12 months

• Comprehensive benefits package, including health, wellness, paid time off, and retirement plan options

• Shift premiums for hours worked after 9:00 p.m., seven days a week

• Full-time schedules (35–44 hours/week) with monthly schedule flexibility based on performance

• Annual performance-based salary increases and recognition programs

• Spacious, technology-enabled workstations and modern collaboration tools

• Professional development with paid training, coaching, and continuous learning opportunities

• A sense of community and belonging — with active Employee Resource Groups and volunteer initiatives

What You’ll Do

As a valued member of the Enterprise AI Support team, you will:

• Provide world-class support through customer tickets, ensuring timely and accurate resolutions.

• Troubleshoot issues remotely using internal dashboards and generative AI tools.

• Identify opportunities to enhance systems, efficiency, and customer experience.

• Collaborate cross-functionally and share best practices to strengthen the knowledge base.

• Continuously learn and adapt to emerging technologies.

Basic Qualifications

• Minimum 1 year of experience in a help desk, technical support role

• High School Diploma or equivalent

• Flexibility to work a rotating schedule (evenings, weekends, and holidays as needed)

Preferred Qualifications

• Technical or customer support experience in a digital or SaaS environment

• Proficiency with Salesforce, Datadog, Notion, Stripe, or Retool

• Familiarity with SQL, Splunk, Domains, Chrome Developer Tools, and JSON

• Post-secondary education in Technology, Computer Science, or a related field an asset

• Tech-savvy, with the ability to learn and apply new tools quickly

• Excellent problem-solving and decision-making abilities

• Strong written communication, analytical thinking, and multitasking skills

Professional Skills

• Analytical and solution-oriented mindset

• Excellent communication and interpersonal skills

• Adaptability and flexibility in a fast-paced environment

• High attention to detail and precision in troubleshooting

• Team player who thrives in a collaborative, high-performing environment

Role Details

• Location: St. Catharines, Ontario

• Job Type: Full-time (35–44 hours per week)

• NOC Code: 22221 (TEER Category 2)

• Environment: 24×7 global support – flexibility for evenings/weekends required

Grow with Accenture

Join a team dedicated to building safe, secure, and responsible AI experiences.
At Accenture, you’ll sharpen your technical, analytical, and risk-assessment skills while helping ensure every application on our client’s AI platform is trusted and compliant—making the digital world safer for everyone.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,
role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time
employment, for roles that may be hired as set forth below.
The recruiting efforts for this position are intended to fill a brand new position.
The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.
It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here.

Role Location Hourly Salary Range

British Columbia/Ontario $19.62 to $19.62

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