Waterfront Hotel jobs in Stoney Creek, ON

The Pearle Hotel & Spa – Burlington’s premier luxury hotel and spa is located on the stunning shores of Lake Ontario. Founded by the Ciancone family in 1936, Pearle Hospitality prides itself on providing guests with genuine and thoughtful experiences.

Our vision is to create positive human connection and we do so by living our values; Collaboration, Kindness, Quality and Perseverance.

To serve as a key member of the Front of House team, delivering exceptional hospitality and ensuring a seamless guest experience in a high-end dining environment. They play a critical role in enhancing the service journey and creating lasting impressions for guests.

Ideal Candidate

Has a passion for hospitality and thrives in a fast-paced, high-energy environment. They possess excellent communication skills, attention to detail, and a strong commitment to service excellence. Adaptable and proactive, they collaborate well with team members and handle tasks with a positive attitude and grace. Their ability to create a welcoming atmosphere is essential to elevating the guest experience.

Key Accountabilities:

• Arrive promptly and well-presented in full uniform
• Check in with the Restaurant Manager each shift to confirm tasks, timing, and receive detailed instructions
• Prepare the restaurant for guests by polishing glassware and cutlery, arranging tables and chairs, placing tablecloths, and setting tables according to standards
• Be cordial to all guests, answering questions and directing them appropriately
• Take responsibility for the entire department by collecting debris, sweeping exterior entryways, emptying garbage cans, changing light bulbs, and performing other duties to maintain cleanliness
• Lift and carry furniture, supplies, floral arrangements, glassware, etc. As needed
• Report all broken or damaged property or equipment to a manager promptly
• Care for all equipment and supplies by handling them appropriately and replacing them safely after use
• Safely and carefully drive a golf cart to transport supplies as directed
• Assist in setting and stocking bars, food stations, and beverage stations as required
• Protect the establishment and guests by adhering to sanitation, safety, and alcoholic beverage control policies
• Earnestly attempt to accommodate any guest request and accurately communicate them to the Restaurant Manager or Hostess
• Demonstrate a sense of urgency while remaining poised during peak periods and seek out additional tasks during slower periods
• Communicate core values by demonstrating genuine and thoughtful hospitality in day-to-day duties
• Maintain positive relationships within the team and with others, working together towards the common goal of success across the property
• Greeting and seating guests, providing menus, and ensuring guests are comfortable
• Setting up tables, clearing dishes, and resetting tables for the next guests
• Assisting servers by delivering food and beverages to tables, refilling drinks, and ensuring timely service
• Maintaining cleanliness in dining areas, restrooms, and other public spaces
• Assisting with inventory checks, restocking supplies, and ensuring that all necessary items are available
• Addressing guest inquiries and concerns promptly and courteously
• Providing information about the menu and specials
• Working closely with servers, kitchen staff, and management to ensure a seamless dining experience
• Assisting with the setup and execution of special events, private parties, and other functions

What we would like you to bring to the position:

• WHIMIS Certificate (training provided)
• Hospitality experience is an asset
• Guest Service Excellence: In high-end hospitality, providing outstanding service is crucial. Strong interpersonal skills and the ability to handle guest needs and concerns gracefully are essential.
• Attention to Detail: Ensuring everything from the cleanliness of the restaurant to the presentation of food meets high standards requires a keen eye for detail.
• Multitasking and Time Management: In a fast-paced environment, being able to juggle multiple tasks—such as assisting servers, maintaining the cleanliness of the dining area, or addressing guest requests—is key to success.
• Teamwork and Collaboration: Supporting the restaurant involves coordinating with various team members (servers, chefs, management) to ensure smooth operations.
• Communication Skills: Clear and effective communication is essential for working with both guests and team members, ensuring that information is passed along efficiently and issues are resolved quickly.

Advantages of joining The Pearle Hotel & Spa Team:

• Competitive wages
• Co-paid benefits for permanent team members after 3 months
• Discounts at all Pearle Hospitality properties (restaurants, hotels and spas)
• Marriott discounts
• Training and Development to support personal & professional growth
• Career opportunities across all Pearle Hospitality properties
• A fun place to work with an amazing team & company culture!

Vacancy Status Disclosure: This job posting is related to an existing vacancy.

Pearle Hospitality and affiliated companies, including The Pearle Hotel & Spa, accommodate the needs of job applicants throughout its recruitment and selection processes in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodation needs must be provided in advance. To discuss your needs, please contact the hiring manager.

#TPHJOBS

Job Types: Full-time, Part-time

Pay: $18.00 per hour

Benefits:

• Company events
• Dental care
• Discounted or free food
• Life insurance
• Store discount
• Vision care
• Wellness program

Application question(s):

• Are you presently or have you ever been employed by any affiliated Pearle Hospitality properties? If YES, List location (ETT: Bread Bars, The Pearle Hotel & Spa, Cambridge Mill, Elora Mill Hotel & Spa, Ancaster Mill, Spencer's At The Waterfront, Whistle Bear Golf Club)

Experience:

• Serving: 1 year (preferred)

Work Location: In person