Skip to main content
Post your resume and find your next job on Indeed!

Voip Technical Support jobs

Sort by: -
    • Communicate technical information to nontechnical users.
    • MiVoice Border Gateway Installation and support.
    • On call rotation required for afterhours emergency…
    • Communication: Exceptional verbal and written communication skills; you must be able to explain technical concepts clearly to non-technical users.
    • Provide remote and onsite support for critical incidents, installations, upgrades, migrations, assessments, maintenance windows, and customer escalations;…
    • Able to communicate clearly in user-friendly language with both technical and non-technical stakeholders;
    • Reporting to the CTO, the successful applicant will be…
    • Order management and provisioning support.
    • We provide ongoing training and support.
    • Training:* Comprehensive onboarding and ongoing support provided.
    • Ability to support SIP circuits.
    • IPC trading system support: Configuration and support for trading telephony environments, understanding of ARD, MRD, Hoots and…
    • Freshdesk or similar support-ticketing tools.
    • Exposure to forward-thinking systems projects that support the InsureLine franchise network and owned-operations…
    • Responds to help desk requests related to technical or non-technical issues and provides.
    • Devices, productivity applications, and other technical equipment;
  • View similar jobs with this employer
    • Be a part of our mission!
    • As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's…
    • An actively maintained technical lab.
    • Work regular tickets alongside technical escalations.
    • MSP or multi-client support experience.
    • Experience in the installation and technical support of Microsoft operating systems, Active Directory, Endpoint Management (TS), TCP/IP Protocol, Ticketing…
    • They will coordinate with other IT teams and computer specialists to resolve technical problems.
    • PC hardware and software troubleshooting (minimum 3 years in L1…
    • Provide Service Desk technical support to users either via phone, email or live chat as required.
    • Related technical experience in either a work or school…
    • Connaissance du support technique AS400 (atout).
    • Une expérience et une compréhension de l’environnement des systèmes d’information (SI) sont requises, notamment…
    • View all Staples jobs - Richmond Hill jobs - Support Technique (H/F) jobs in Richmond Hill, ON
    • Salary Search: Agent(e) bilingue de support technique salaries
    • See popular questions & answers about Staples
  • View similar jobs with this employer
    • Technical Support: Provides technical support to agents and contact center users, swiftly resolving technical issues and optimizing tool usage.
Get e-mail updates for the latest Voip Technical Support jobs

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

People also searched:

technical assistant
webrtc

Career Resources:

Job Post Details

Senior Mitel VoIP Support Specialist - job post

Total Communication Services Inc.
Calgary, AB
Full-time

Job details

Job type

  • Full-time

Shift and schedule

  • On call

Location

Calgary, AB

Benefits

Pulled from the full job description

  • Paid time off
  • Dental care
  • Life insurance
  • Extended health care

Full job description

Senior VoIP Support Specialist

TotalComm stands as a leader in managed technology across Canada, offering a spectrum of solutions to a diverse clientele since 1996. Our growth is propelled by our dedicated team, renowned for their personal approach and commitment to excellence. As we continue to solidify and extend our market presence, we invite professionals who value solution-oriented and personalized engagement to join our team. Our objective is to broaden our reach and sustain exceptional support for our current customers and expanding our customer base.

Our portfolio includes business telephone systems, nurse call solutions, voice & internet connectivity, structured cabling, security solutions, paging solutions, sound masking, and mass notification solutions. With team members throughout Canada and serving business customers from coast to coast, we are expanding..

Job Focus

  • Provide a high level of customer support for users regarding applications, IT hardware, VoIP phones and other related helpdesk functions
  • Provide support for customer requests, analyze problems and escalate issues when necessary
  • Communicate technical information to nontechnical users
  • On call rotation required for afterhours emergency support
  • Troubleshoot LAN/WAN and connectivity issues
  • Using our ConnectWise Ticketing System, enter, time, details of work performed and resolution steps immediately after completing each intervention.
  • Interact effectively with the client during service interventions and maintain the highest degree of customer satisfaction.
  • Deploy, install and manage computers/servers and VoIP Devices in accordance with corporate standards.
  • Support Network data equipment as it relates to VOIP infrastructure
  • Create and maintain appropriate documentation for recurring issues.
  • Ability to take ownership and leadership of work, projects and junior staff
  • Collaborate in projects with all team members and focus on improving where needed
  • Work with the sales team for sales engineering of platforms
  • Coordinates with internal and customer IT resources and customers throughout projects
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.

Expertise Required

  • Mitel MiVoice Business installation and support experience
  • MiCollab Installation and support
  • MiVoice Border Gateway Installation and support
  • MiVoice Contact Centre
  • VMware and Cloud Deployments
  • VoIP Deployments on shared or parallel networks
  • PRI/SIP/Analog connectivity experience
  • Excellent understanding and experience with LAN, WAN, TCP/IP, POE switching and Routers
  • Troubleshooting skills
  • Experience with Microsoft Windows operating systems, networking, VoIP QOS standards/requirements
  • Experience in programming and scripting
  • Experience with Netgear POE/Ubiquiti networking equipment
  • Experience in virtualization technologies including Hyper-V and VMware
  • High level knowledge of Network protocols such as TCP/IP, DNS, UDP, RTP, SIP and DHCP
  • High level knowledge of Wireshark to dissect/interpret these protocols to troubleshoot issues

Bonus Expertise

  • Experience with NEC 9100 Telephone Systems
  • Experience with Toshiba Telephone Systems
  • Experience with Zultys Telephone Systems
  • Experience with ConnectWise CRM/RMM Platform
  • Experience with SX200/Legacy Mitel equipment

Other Requirements

  • Excellent Customer Service
  • Flexible work schedule
  • Organized and high attention to details
  • Travel as needed
  • Excellent communication skills both written and verbal
  • Education
  • A+, Network+ certification
  • All relevant Mitel certification

Job Type: Full-time

Benefits:

  • Dental care
  • Extended health care
  • Life insurance
  • Paid time off

Experience:

  • Mitel: 5 years (required)
  • Telecom Technician: 5 years (required)

Work Location: In person

Let Employers Find YouUpload Your Resume