Virtual Assistant jobs

Responsibilities:

Inside Sales Operations manages the order process to ensure order accuracy, timely delivery, and overall customer satisfaction. This includes initial entry of the order, submittal to the supplier, processing invoices and resolution of any customer or supplier issues. This individual must be a self-starter who can work remotely with minimal supervision. As the face of our company, this individual must possess a professional, motivated, and positive attitude in every customer interaction.

Specific Responsibilities:

• Communicate promptly and professionally with clients, vendors, and coworkers using mainly email and phone calls
• Enter sales orders, submit supplier purchase orders, artwork, proofing & delivery of orders, [deadline sensitive]
• Work directly with customers and suppliers to resolve order-related issues by providing appropriate solutions and alternatives within time limits & follow up to ensure resolution
• Order Processing
• Actively listen for and alert sales team to upsell opportunities
• Maintain customer and supplier information within database
• Support sales with product research, quotes and presentations
• Handle customer inquiries and deliver exceptional service to ensure 100% customer satisfaction
• Complete other duties as assigned

Key Objectives For This Role Include:

• Deliver an excellent customer experience by ensuring on-time delivery and quick resolution of all issues
• Portray a positive and professional image of the company in all written and verbal communications

Qualifications & Experience:

• Prior experience in the promotional products and/or print market(s)
• Prior experience in client support/service/success role, preferred
• Experience in data entry and order processing
• Strong computer and Microsoft Office skills
• Familiarity with industry platforms (ASI/PPAI/ESP)

Leadership Competencies and Personal Characteristics:

• Strong communication, time management, and prioritization skills
• Ability to multi-task in an environment with regular interruptions
• Creative problem solver that can operate under short deadlines with a strong sense of urgency
• Team player with a willingness to chip in and do whatever is needed to get the job done
• Strong ethics and integrity demonstrated at the highest level

Job Type: Permanent

Pay: $20.00-$22.00 per hour

Expected hours: 25 – 40 per week

Schedule:

• Monday to Friday

Experience:

• Promotional Product or Print: 1 year (preferred)

Work Location: Remote