Vietnamese Restaurant jobs in West Vancouver, BC

Front of House Supervisor - The Lunch Lady Commercial Drive

Job Summary

The Lunch Lady Commercial Drive is looking for an energetic, experienced, and detail-oriented Front of House Supervisor to help lead our team and ensure a consistently excellent guest experience.

As a FOH Supervisor, you will play a key role in the day-to-day operation of the restaurant. You will lead the front-of-house team during service, support staff development, maintain our service standards, and ensure that guests receive warm, knowledgeable, and professional hospitality.

The ideal candidate is confident leading a team in a fast-paced restaurant environment, communicates clearly and professionally, has strong product and menu knowledge, and is comfortable stepping in wherever needed to keep service running smoothly.

Duties & Responsibilities

• Supervise and support FOH staff, including servers, hosts, bartenders, cashiers, and food runners, during daily service
• Lead pre-shift meetings, assign sections and side duties, and ensure the team is prepared for service
• Monitor service flow and proactively address bottlenecks or operational issues during busy periods
• Ensure staff are providing friendly, professional, and attentive hospitality at all times
• Coach and develop staff on menu knowledge, product knowledge, suggestive selling, and guest engagement
• Ensure staff follow proper restaurant communication and service standards, including appropriate FOH/BOH terminology
• Assist with hiring, interviewing, onboarding, training, and ongoing performance management
• Handle guest concerns professionally and work toward appropriate resolutions
• Maintain strong communication between the FOH and kitchen teams to ensure efficient service
• Ensure food and beverage orders are accurate and presented according to The Lunch Lady's standards
• Monitor table turns, reservations, wait times, and overall guest flow
• Operate and troubleshoot Toast POS, including order processing, payments, discounts, voids, and cash handling
• Ensure accurate cash handling and proper end-of-shift procedures
• Maintain high standards of cleanliness, organization, and restaurant presentation
• Ensure staff are following proper uniform and dress code requirements
• Enforce food safety, sanitation, and proper food-handling procedures
• Support inventory, opening, closing, and daily operational procedures as required
• Act as a leader on the floor and set the standard for professionalism, punctuality, communication, and teamwork
• Step into any FOH position when necessary to support the team and maintain smooth operations

Skills & Qualifications

• Previous supervisory or leadership experience in a restaurant or hospitality environment
• Strong knowledge of restaurant service, hospitality standards, and FOH operations
• Excellent communication and interpersonal skills
• Confident and professional leadership style with the ability to coach and motivate staff
• Strong menu and product knowledge, with the ability to confidently answer guest questions and make recommendations
• Experience with Toast POS or another restaurant POS system
• Strong cash-handling and transaction-processing skills
• Knowledge of food safety, sanitation, and proper food-handling practices
• Ability to effectively handle guest complaints and difficult situations
• Highly organized with excellent attention to detail
• Ability to multitask and make quick decisions in a fast-paced service environment
• Reliable attendance and punctuality are essential
• Ability to maintain a professional appearance and lead by example
• Previous experience in Vietnamese or Asian cuisine is an asset
• Serving, bartending, hosting, or kitchen experience is an asset
• Serving It Right and FoodSafe certification are considered assets

What We're Looking For

We are looking for someone who genuinely enjoys hospitality and understands that being a supervisor is about leading by example.

You should be someone who:

• Shows up on time, prepared, and ready to lead
• Communicates clearly and respectfully with both FOH and BOH
• Is comfortable using proper restaurant jargon
• Takes initiative rather than waiting to be told what needs to be done
• Is knowledgeable and enthusiastic about our food, drinks, and restaurant concept
• Can confidently coach staff while maintaining a positive team environment
• Understands the importance of consistency, cleanliness, professionalism, and attention to detail
• Is comfortable giving and receiving constructive feedback
• Can remain calm, organized, and solution-oriented during busy services

Join The Lunch Lady

Join The Lunch Lady Commercial Drive and become part of a team that takes pride in great food, genuine hospitality, and creating memorable experiences for our guests.

As a Front of House Supervisor, you’ll have an important role in maintaining the standards and culture of our restaurant while helping our team grow and succeed.

Pay: $20.00-$23.00 per hour

Expected hours: 10.0 – 40.0 per week

Benefits:

• Discounted or free food
• Flexible schedule
• Store discount

Work Location: In person