Vehicle Delivery Specialist jobs

MAZDA OF TORONTO ONTARIO # 1 MAZDA VOLUME DEALER 11 YEARS IN A ROW now hiring Vehicle Delivery Coordinator

Mazda of Toronto is seeking a detail-oriented and customer-focused Vehicle Delivery Coordinator to enhance our client experience during the final stages of the car-buying process. This individual will support our Sales Consultants by coordinating vehicle preparation, handling related administrative tasks, and conducting thorough and professional vehicle deliveries to ensure a smooth and enjoyable handover for every customer. If you’re ambitious, driven to achieve targets, and ready to grow with Ontario’s leading Mazda auto group, we offer a competitive benefits and compensation package, a fantastic work environment, and ample growth opportunities. Ready to be part of the excitement? Let’s meet!

WHAT WE OFFER:

• Great pay plan & Benefits
• Company events
• Dental care
• Extended health care
• On-site parking
• Store discount

Responsibilities

• Work closely with Finance & Insurance Managers and Sales Consultants to ensure all delivery documentation is accurately completed and processed.
• Act as the main liaison for clients from the point of sale to the moment the vehicle is handed over.
• Confirm insurance details with clients prior to delivery.
• Arrange for vehicle trades, licensing, detailing, and preparation.
• Lead the client through the delivery process, ensuring all features are explained and expectations are met.
• Ensure Sales Consultants follow up with customers within 24 hours after delivery to confirm satisfaction.
• Move trade-ins and lease returns to the designated lot area.
• Label keys for trade-ins and lease returns and hand them over to the appropriate team members.
• Ensure all delivery-related documentation is fully completed and signed before final handover.
• Inspect and prepare the vehicle a minimum of two hours prior to the scheduled delivery time.
• Notify the Sales Manager promptly of any issues related to the vehicle or client.
• Educate clients on the importance and process of the Customer Satisfaction Index (CSI) survey.
• Provide an introduction to our Service and Parts teams to build strong after-sales relationships.
• Carry out additional administrative tasks as assigned by management.

Qualifications

• High school diploma or equivalent required
• Strong comprehension and communication skills
• Valid Ontario Class G Driver’s Licence
• Clean driver’s abstract
• OMVIC registration
• Excellent interpersonal, written, and verbal communication skills
• Commitment to delivering top-tier customer service
• Strong organizational and multitasking abilities

Ideal Candidate Attributes

• Enthusiastic, motivated, and passionate about customer satisfaction
• Results-oriented with a strong sense of accountability
• Able to thrive in a team environment and contribute positively
• Excellent communication skills with the ability to inform and engage
• Strong attention to detail and commitment to quality
• Maintains professionalism and discretion at all times
• Efficient with time management and capable of working independently
• Dependable, honest, and courteous with a strong work ethic

Job Type: Full-time

Schedule:

• Monday to Saturday
• Weekends as needed

Experience:

• Automotive Experience : 1 year ( prefered )

Language:

• Cantonese / Mandarin / Farsi (prefered)

Work Location: In person

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• Dental care
• Extended health care
• On-site parking
• Store discount

Experience:

• Dealership: 1 year (required)

Licence/Certification:

• OMVIC (required)

Work Location: In person