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User Support Technician jobs in Surrey, BC

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    • Supervise other technical support workers in this group.
    • Consult user guides, technical manuals and other documents to research and implement solutions.
    • View all E-net Solutions jobs - Surrey jobs - Support Technician jobs in Surrey, BC
    • Salary Search: User Support Technician salaries in Surrey, BC
    • Respond to support requests and assist in troubleshooting any problems that arise.
    • 1+ years experience in a technical support or customer service role are…
    • Application of IT policy and ISO 27001 controls in daily support activity, including support for access reviews, asset audits, and audit evidence collection.
    • 2–5 years of experience in a technician or technical role with electrical and/or computer systems is an asset.
    • 1–2 years of relevant work experience required.
    • This customer-facing role delivers Level 1 (L1) support: creating and triaging support tickets, guiding customers through basic troubleshooting, confirming that…
    • Provide direct technical web and telephone support.
    • Previous experience providing technical support, preferably supporting data networking products and/or…
    • Candidate with 3+ years of experience in a technical support or system administration role in a networking/security company or equivalent education.
    • Provide user support for software-related inquiries and deliver training sessions as required.
    • Demonstrated ability to communicate and collaborate with third-…
    • I would need support or training.
    • Occasional bench testing or field support may be required.
    • Contribute to improving internal technical-support processes and…
  • View similar jobs with this employer
    • Experience in a technical support or system administration role in a networking/security company or equivalent education.
    • Strong understanding of TCP/IP.
    • Strong communication and interpersonal skills, with the ability to explain technical information clearly to support teams, installers, customers, and engineers.
    • Develop and update training materials, manuals, and technical documentation to support ongoing product education.
    • *Please note that this position is open to current students enrolled in a Canadian accredited university and co-op program.
    • Able to lift up to 50 lbs.
    • Provide support to internal departments and external customers, as required by helping with technical information support, explaining how to fix issues.
    • Ability to troubleshoot network connections, peripherals and telecommunications equipment at the frontline support level.
    • Minimum 3 weeks vacation to start.
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Job Post Details

User Support Technician
E-net Solutions
Surrey, BC
Apply on company site

Job details

Pay information not provided
Surrey, BC

Full job description

Overview

Languages

English

Education

  • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • or equivalent experience

Job Location :- Surrey,BC and Vancouver Island

Experience

Experience an asset

Responsibilities

Tasks

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Experience and specialization

Computer and technology knowledge

  • JavaOS
  • Networking software
  • Networking security
  • Internet
  • Servers
  • Presentation software
  • Programming software
  • Business diagram software
  • Database software
  • Programming languages
  • Software development
  • C#
  • C++
  • Data analysis software
  • MS Windows
  • Oracle
  • SQL
  • Visual Basic

Additional information

Transportation/travel information

  • Vehicle supplied by employer
  • Willing to travel
  • Public transportation is available

Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Manual dexterity
  • Attention to detail
  • Ability to distinguish between colours
  • Sitting

Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player

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