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    • Provide on-site, hands-on user support.
    • IT support requests are resolved quickly and reliably.
    • Genuinely enjoy both hands-on support work and systems/automation…
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    • A practical foundation in computer troubleshooting and IT support.
    • Document support requests, troubleshooting steps, and resolutions.
    • You will be responsible for handling incidents and requests (Level 1 support tickets) to assist customers providing fast, courteous, and efficient service to…
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    • Ability to present ideas in a user-friendly language.
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    • Ability to present ideas in a user-friendly language.
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Job Post Details

IT Support & Business Systems Specialist at a Fast Growing Company (As Seen on Dragon's Den)
Bunkie Life
Guelph/Eramosa, ON
•
Hybrid work
$60,000–$75,000 a year
Full-time
Apply now

Job details

$60,000–$75,000 a year
Paid time off, Store discount, On-site parking
Full-time
Hybrid work in Guelph/Eramosa, ON

Full job description

Full-Time, Permanent | Hybrid | Reports to Operations Manager | $60,000 - $75,000 CAD per year

About Bunkie Life

At Bunkie Life, we’re more than a manufacturer of small cabin kits — we help families across North America create space for connection, play, and lifelong memories.

Our easy-to-assemble bunkie kits allow our clients to build their dream retreats in a single weekend, fostering connection and togetherness.

As a growing leader in our industry, we’re committed to delivering exceptional craftsmanship and unforgettable client experiences. Join our team and be part of a mission rooted in creativity, quality, and family values—where the work you do truly makes a difference for the families we serve, alongside a team that genuinely cares.

  • Our values:
  • All In
  • Authentic & Real
  • Permission to Play
  • Go-Getter
  • Humble

About the Role

We're building out a stronger IT foundation at Bunkie Life, and this role is at the center of it — both keeping the day-to-day running (password resets, hardware, help desk tickets) and administering the core systems (CRM, automations, integrations) that power the rest of the team. Over time, with mentoring, this role grows into greater ownership of how those systems are architected and secured.

What You’ll Own

Day-to-Day IT Support

  • Handle password resets, and hardware/account provisioning
  • Execute account-cleanup and offboarding checklists
  • Coordinate with vendors on routine issues
  • Provide on-site, hands-on user support

Business Systems Administration

  • Administer and maintain our core business systems (GoHighLevel, Google Workspace, Invoiced.com, InFlow) — user setup, permissions, day-to-day configuration
  • Ensure reliable data flow and integration across platforms
  • Support department heads with systems questions and requests
  • Escalate architecture-level or security-standards to leadership

Automation & Scale

  • Design workflows that reduce manual effort
  • Improve handoffs between sales, marketing and operations
  • Build systems that scale with volume and complexity

Platform Management (Current Stack)

  • GoHighLevel (CRM, automations, reporting)
  • Google Workspace
  • Invoiced.com
  • InFlow
  • Website infrastructure & analytics
  • Integration tools (Zapier, Make, APIs)

Security & Stability

  • Manage access controls and permissions within standards
  • Support backups and basic cybersecurity practices
  • Flag risk as tools and users expand

Compliance

  • Help maintain compliance with Canadian and U.S. Do Not Call (DNC) regulations
  • Help maintain SMS and digital communication compliance under applicable Canadian and U.S. laws (CASL, TCPA)

What Success Looks Like:

  • IT support requests are resolved quickly and reliably
  • CRM adoption is high, and data is consistently accurate
  • Leadership dashboards are trusted and up to date
  • Manual processes are measurably reduced
  • Systems talk to each other, and data is accurate and visible

Who This Role Is For

  • Have 3-5+ years of experience in IT support, systems administration, or CRM/business-systems administration
  • Extremely comfortable in Google Workspace
  • Genuinely enjoy both hands-on support work and systems/automation work — this role is deliberately both, not just one
  • Have hands-on experience with GoHighLevel or a comparable CRM (a strong plus)
  • Are extremely comfortable in Google Workspace
  • Understand APIs, automations, and integrations at a working level
  • Can translate business needs into practical solutions
  • Are reliable and detail-oriented, especially on access/security-related checklists
  • Are comfortable taking direction and coaching while you grow your own ownership over time

What We Offer

  • Competitive Compensation $60,000 - $75,000 Base + Bonus CAD per year
  • Performance-based incentives
  • Health care spending account & paid time off
  • On-site parking
  • Store discount
  • A mission-driven team that genuinely cares about what they're building

Our Hiring Process

We believe in a transparent process that respects your time. Here's what to expect:

  • Application -- Apply through our jobs portal
  • Skills Questionnaire -- A short written assessment (approximately 10 minutes)
  • Bunkie Life Video -- Get a feel for who we are from our founder and leadership team
  • Video Response -- Send us a short video so we can see how you communicate
  • Skills Assessment -- A role-specific online assessment
  • Interviews -- One to two conversations with our leadership team
  • Paid Day -- Spend a day with the team. You evaluate us as much as we evaluate you
  • Offer -- If it's a match, we move fast

Equal Opportunity, Accessibility & Accommodations

Bunkie Life is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are committed to providing accommodations throughout the recruitment and hiring process in accordance with applicable human rights legislation. If you require an accommodation at any stage, please let us know.

Pay: $60,000.00-$75,000.00 per year

Work Location: Hybrid remote in Guelph/Eramosa, ON

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