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User Support Technician jobs in Ontario

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    • Respond to and manage support calls.
    • Troubleshoot software and identify root causes of software issues.
    • Address and find solutions for customer product issues.
    • Communication issues to level 3 support.
    • Provide support during new project setup.
    • Guide our users remotely to solve their issues.
  • View similar jobs with this employer
    • Assist with additional client support responsibilities as needed.
    • Comfort navigating software from the client's perspective with empathy and user-focused…
    • This position will assist with internal technical support activities, CBRNE product knowledge management and documentation, as well as provide advanced…
    • Provide technical support and training to end-users.
    • Maintain, troubleshoot and administer the use of local network operations and remote locations.
    • Basic software support experience (installation, configuration, troubleshooting).
    • Software support, and serves as a hands-on technical resource for both…
    • Minimum 3 years of experience in a customer support role (phone and email support).
    • Required in-office time to help fulfill customer support replacement/missing…
    • As a Single Point of Contact (SPOC), provide sales/service technical support for customers and/or personnel from other Mirion Technologies facilities on behalf…
    • Ability to communicate effectively (verbal, written, and listening).
    • Experience in a related field involving Customer Support.
    • Job Types: Full-time, Permanent.
    • Mentor and assist lower tier technicians.
    • At least 10 years of technician experience required.
    • Employee will be responsible for remote support of various…
    • You'll be the frontline support for our customers and field technicians, troubleshooting EV charging equipment, networking issues, and power management systems.
    • Work closely with seasoned technicians.
    • Provide excellent customer support and service.
    • Because of the increase in demand for our services, we are looking to…
    • Supporting day-to-day IT operations, including help desk monitoring, equipment setup, hardware and software troubleshooting, and user support.
    • Administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup.
    • Maintainaccurateticket documentation and ensuretimelyfollow-up with users.
    • Is an asset, able to support system integration troubleshooting.
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Job Post Details

Customer Support Specialist - job post

FDM4 International Inc
1297 Airport Rd, North Bay, ON
$40,000–$55,000 a year - Permanent, Full-time

Job details

Pay

  • $40,000–$55,000 a year

Job type

  • Permanent
  • Full-time

Location

1297 Airport Rd, North Bay, ON

Benefits

Pulled from the full job description

  • Dental care
  • Life insurance
  • Company pension
  • Extended health care
  • On-site parking

Full job description

Job description:

What will you do as a Customer Support Specialist?

  • Respond to and manage support calls
  • Troubleshoot software and identify root causes of software issues
  • Address and find solutions for customer product issues
  • Define and provide scope to custom software change requests on behalf of clients
  • Train customers on using FDM4 aligned to their unique needs

Qualifications

  • Customer Support experience (or other relevant experience)
  • Ability to communicate effectively (verbal, written, and listening)
  • Train and present concepts with confidence
  • Aptitude for problem solving
  • Proficiency in using (or the ability to quickly learn) software programs+

Why Work for FDM4?

  • Successful applicants will be provided with on-the-job training as well as opportunities to grow their knowledge, skills, and career
  • Competitive salary
  • Health and benefits package
  • Supportive team atmosphere (we all succeed when you succeed!)
  • Access to the best tools and technology available
  • Increase your knowledge in the areas of Information Technology and Business

FDM4 is a Software Developer and Solution Provider of business solutions for manufacturers and distributors in the apparel and consumer products industries. The talent we employ is the key to our continued success and we encourage individuals to work collaboratively to ensure we provide the very best in software solutions to our clients across North America. www.fdm4.com

Pay: TBD

Job Types: Full-time, Permanent

Benefits:

  • Company pension
  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking
  • Vision care

Work Location: In person

Pay: $40,000.00-$55,000.00 per year

Benefits:

  • Company pension
  • Dental care
  • On-site parking

Work Location: In person

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