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User Support Technician jobs in Ontario

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    • Respond to and manage support calls.
    • Troubleshoot software and identify root causes of software issues.
    • Address and find solutions for customer product issues.
    • This position operates phones and the technical support ticket queues, live troubleshooting with technicians and escalate to manufacturers with product issue.
    • Conduct research on end-user devices in support of standardization and procurement efforts.
    • The Associate Specialist, Desktop Technician’s role is to provide a…
    • Administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup.
    • Create technical documentation and user guides.
    • Network support: 1 year (preferred).
    • Assist in IT training and onboarding of new users.
    • Reporting to the Director, Application and End-user Support, the Manager, End User Support Services will manage a team of Service Desk and System Support…
    • Provide support to offshore users as required.
    • Role: Provide Level 2 technical support to client users through remote connection and onsite support.
    • Ability to communicate effectively (verbal, written, and listening).
    • Experience in a related field involving Customer Support.
    • Job Types: Full-time, Permanent.
    • This position will assist with internal technical support activities, CBRNE product knowledge management and documentation, as well as provide advanced…
    • Work closely with seasoned technicians.
    • Provide excellent customer support and service.
    • Because of the increase in demand for our services, we are looking to…
    • Maintainaccurateticket documentation and ensuretimelyfollow-up with users.
    • Is an asset, able to support system integration troubleshooting.
    • Technical support: 2 years (preferred).
    • Have at least two (2) years of technical support experience in an ISP/Telecommunications/Service Provider environment.
    • 3+ years of IT support experience.
    • Provide on-site and remote technical support directly to clients across the region.
    • Company-provided PC and equipment.
    • How many years of experience do you have in software support, technical support, help desk support, or computer troubleshooting?
    • Demonstrated experience with providing support for a digital system or website.
    • Demonstrated prior experience in a help desk role, supporting end users in…
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Job Post Details

Customer Support Specialist - job post

FDM4 International Inc
1297 Airport Rd, North Bay, ON
$40,000–$55,000 a year - Permanent, Full-time

Job details

Pay

  • $40,000–$55,000 a year

Job type

  • Permanent
  • Full-time

Location

1297 Airport Rd, North Bay, ON

Benefits

Pulled from the full job description

  • Dental care
  • Life insurance
  • Company pension
  • Extended health care
  • On-site parking

Full job description

Job description:

What will you do as a Customer Support Specialist?

  • Respond to and manage support calls
  • Troubleshoot software and identify root causes of software issues
  • Address and find solutions for customer product issues
  • Define and provide scope to custom software change requests on behalf of clients
  • Train customers on using FDM4 aligned to their unique needs

Qualifications

  • Customer Support experience (or other relevant experience)
  • Ability to communicate effectively (verbal, written, and listening)
  • Train and present concepts with confidence
  • Aptitude for problem solving
  • Proficiency in using (or the ability to quickly learn) software programs+

Why Work for FDM4?

  • Successful applicants will be provided with on-the-job training as well as opportunities to grow their knowledge, skills, and career
  • Competitive salary
  • Health and benefits package
  • Supportive team atmosphere (we all succeed when you succeed!)
  • Access to the best tools and technology available
  • Increase your knowledge in the areas of Information Technology and Business

FDM4 is a Software Developer and Solution Provider of business solutions for manufacturers and distributors in the apparel and consumer products industries. The talent we employ is the key to our continued success and we encourage individuals to work collaboratively to ensure we provide the very best in software solutions to our clients across North America. www.fdm4.com

Pay: TBD

Job Types: Full-time, Permanent

Benefits:

  • Company pension
  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking
  • Vision care

Work Location: In person

Pay: $40,000.00-$55,000.00 per year

Benefits:

  • Company pension
  • Dental care
  • On-site parking

Work Location: In person

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