User Support Analyst jobs in Manitoba

Status: Regular Full-time

In your role as the Retail Technology Solutions Analyst at the North West Company (NWC), you will provide technology support service to all NWC banners to ensure highest service standards – including system/server builds, in-store data communication diagnostics, and data balancing/recovery activities – all managed remotely. Project activities include Service Request fulfillment as well as participation in major retail store upgrades and/or new store openings.

Joining NWC gives you the opportunity for growth and development throughout the company, an attractive and competitive salary and benefits package, and to be part of a dynamic and diverse culture.

NWC is a leading retailer to under-served rural communities and urban neighbourhood markets in the following regions: Northern Canada, Western Canada, rural Alaska, the South Pacific islands, and the Caribbean. Our stores offer a broad range of products and services with an emphasis on food. Our value offer is to be the best local shopping choice for everyday household and local lifestyle needs. Check out northwest.ca for more information.

Your Role:

• Provide rotating 24x7 Tier 2 on call support to the store chains to maintain peak operational performance at store level;
• Provide day to day trouble ticket analysis and resolution;
• Consult with Senior Analysts and Manager to determine and deliver solutions for unusual or undocumented problems;
• Deliver preventative maintenance to store systems where necessary;
• Action Service Requests to provision equipment and services;
• On site travel is required to address store system concerns (new store openings, disaster recovery, upgrades, etc.);
• Participate in I.S. project initiatives related to store support/store operations; and,
• Other duties as assigned.

Desired Skills & Experience:

• Degree or diploma in a computer related program, including Windows based certifications such as MCP or MCSA;
• Minimum 2 years experience providing support in a technical setting;
• Direct experience supporting Point of Sale (POS) applications is needed;
• Knowledge of the SMS/Openfield and Storeline applications is a definite asset;
• Knowledge of systems providing financial service offerings such as prepaid debit cards, account payments, cheque cashing and ATM’s is desirable;
• Ability to travel within Canada to remote locations may be required;
• Strong organizational and time management skills;
• Strong analytical and problem resolution skills;
• Superior verbal and written communication skills; and,
• Ability to manage multiple projects and tasks at once.

Location: Gibraltar House, 77 Main Street, Wpg., MB
Reports to: Manager, Retail Technology Solutions

We create a collaborative and constructive culture by:

Being Enterprising • Committing to our Customer • Working with Passion • Leading and Developing Others • Demonstrating Respect and Inclusivity • Building Trust

The North West Company is committed to inclusion and diversity and encourages applications from all candidates including but not limited to: all religions and ethnicities, LGBTQ2s+, BIPOC, and persons with disabilities.

A competitive salary is being offered along with opportunities to learn, develop and advance throughout the organization. We thank all applicants for their interest; however only those selected for an interview will be contacted.

This is an active job opening for a position that is currently available and we are actively seeking to fill

For Internal Employees Only:

Internal employees are required to apply within 5 working days of the position being posted. Applications received after this period may still be considered. This opportunity adheres to the corporate job posting guidelines.