User Support Analyst jobs in Manitoba

Who We Are:
Price Industries Limited, North America’s leading manufacturer and distributor of air distribution products (www.priceindustries.com). The founding principles of Price have never changed – business integrity, first-class service, innovation and a commitment to people. Our dependable quality, reliable delivery, and knowledgeable follow-up service have made Price a market leader in supplying air distribution, critical controls, and noise control products.
After more than 60 years, Price remains a privately held family company with a deep heritage and commitment to innovation and service. Our long-standing vision, values, and the Price way of doing business are the cornerstones of our success.
We are a dynamic, progressive and innovative organization looking for new talent in our growing Winnipeg manufacturing facility. If you thrive on new challenges, and working in a friendly, team-driven environment, you should consider the following opportunity.

What You Can Expect:
Health and Dental - Employees and their families enjoy paid benefits covering an extensive list of medical and dental expenses and services.

Manulife Virtual Pharmacy - Access pharmacy services anytime, anywhere through the Manulife app, with eligible prescriptions delivered directly to your home.

Manulife Mental Health and Counselling Services - Access confidential mental health and wellness support through the Manulife app, with convenient options to book counselling, consultations, and guided programs all in one place.

Life and Disability - You will be provided with life insurance in a multiple of your salary with an option to purchase additional coverage.

Pension Matching Program - Invest in your future with each pay cheque through our Defined Contribution Pension Plan and we will match your contribution (up to 3% of your salary).

Wellness Reimbursement Program - Employees are eligible for a fitness centre or club membership reimbursement of up to $300 per year, this includes Fitness related App’s.

Personal and Professional Development - We are committed to helping you reach your potential through training and education.

Community Involvement - Generously supporting health, charities, youth, and education opportunities is our passion, and you’re invited to be a part of that.

• Our convenient Price Café offers free Tea and Coffee.

Purpose

The Enterprise Resource Planning (ERP) Support Specialist serves as the primary point of contact for ERP implementation at the site, ensuring alignment between corporate ERP strategy and plant operations by supporting business process optimization, user enablement and training, cross functional collaboration, and successful IFS system deployment. This is an onsite position based in Winnipeg, Manitoba.

The successful candidate's responsibilities will include:
Business Unit Consultation & Support

• Support the respective functional domains throughout the ongoing IFS ERP implementation, ensuring all activities align with the final goal of successful system commissioning.
• Serve as the primary liaison between corporate teams and plant users, communicating site requirements back to the corporate team.
• Collaborate closely with various business units to gather information, understand their unique requirements, and meticulously map current business processes.
• Serve as an internal consultant, guiding business units to best leverage IFS functionalities to optimize operations and achieve objectives.

IFS System Expertise & User Support

• Develop a deep and comprehensive understanding of the IFS ERP system, including its core functionalities, modules, and integration points.
• Serve as the primary point of contact for end-users within assigned business units, assess user requests and issues and provide expert guidance to IFS-related inquiries and challenges.
• Proactively identify, analyze, and triage issues from users, assess their scope and impact, and provide guidance or escalate the issues to the corporate team for further evaluation, collaboration, and potential system enhancements, ensuring consistent communication throughout the process.
• Collaborate with Manufacturing, Engineering, Sales, Supply Chain, Finance, Shared Services, and IT to support ERP implementation.

Training & Knowledge Transfer

• Design, develop, and deliver comprehensive, engaging training programs and materials tailored to the specific needs of various user groups.
• Conduct hands-on training sessions for new users and provide ongoing education on new IFS functionalities, process changes, and best practices.
• Foster a culture of continuous learning and self-sufficiency among IFS users, ensuring high adoption rates and proficiency.

Cross-Plant Standardization & Collaboration

• Actively communicate and collaborate with other ERP specialists across different plants and locations to share knowledge, best practices, and ensure consistent system utilization.
• Support the standardization of IFS configurations and processes across all plants to minimize reliance on customized software/platforms.

Qualifications

The successful candidate will possess:

• Post-secondary education in Business Administration, Engineering, or a related field.
• Experience working in an IFS environment is considered an asset.
• Strong understanding of business processes within a manufacturing or similar operational environment.
• Exceptional communication, interpersonal, and presentation skills, with a demonstrated ability to train, mentor, and influence users at all levels.
• Ability to gather business requirements, coordinate multiple priorities, and drive implementation activities.
• Strong analytical and problem-solving abilities, capable of diagnosing issues and identifying root causes.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Self-motivated with a strong willingness to learn new business processes, systems, and technologies.
• Strong affiliation with Price’s core values

Should this excellent opportunity interest you, please submit your resume, including salary expectations.
We appreciate the interest shown by all applicants, however only those being considered for an interview will be contacted.
We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.