User Support Analyst jobs in Manitoba

IT Technical Specialist

Location: This posting is for an existing vacancy in Wellington-Altus’s Winnipeg office.

Our organization:

Founded in 2017, Wellington-Altus Financial Inc. (Wellington-Altus) is the parent company to Wellington-Altus Private Counsel Inc., Wellington-Altus USA Inc., Wellington-Altus Insurance Inc., Wellington-Altus Group Solutions Inc., and Wellington-Altus Private Wealth Inc.-the top-rated* investment dealer in Canada and one of Canada’s Best Managed Companies. With over $45 billion in assets under administration and offices across the country, Wellington-Altus identifies with successful, entrepreneurial advisors and portfolio managers and their high-net-worth clients.

• Investment Executive 2025 Brokerage Report Card.

The opportunity:

Reporting to the Service Desk Supervisor, the IT Technical Specialist will act as a single point of contact to provide timely and effective IT Hardware and Software Systems support across the organization via e-mail, telephone, remote and face-to-face Support.

Key responsibilities include:

Key responsibilities include:

• IT Support & Issue Resolution
  • Resolving all IT concerns via Email Chat, Phone, Remote or Face to Face Support.
  • Identifying the Urgency and Severity of a reported case and escalate to relevant stakeholders.
  • Collaborating with different IT Teams to ensure that IT needs are met.
• Hardware & Software Setup
  • Installing Computer Hardware, not limited to laptops, laptop docks, monitors, printers, multimedia devices, network devices and Desk Phones.
  • Installing all necessary software to install devices ready for use (e.g. Windows, Office 365, Adobe Suite, other approved applications).
  • Assisting with both New Employee On-boarding and Advisor On-boarding.
• System & Infrastructure Management
  • Operating, monitoring, and maintaining several Information Systems including:
  • Teams Phone Solutions.
  • Database Systems.
  • Knowledge Management Systems.
  • Ticketing Systems.
  • Campaign Management Systems.
  • File Repository Systems.
  • Office Automation Systems.
  • Media Hosting Systems.
  • Content Management Systems.
• Documentation & Process Improvement
  • Creating Knowledge Base Article/s for common and critical issues.
  • Documenting processes and suggests improvements in place.
  • Providing recommendations to optimize current IT Performance to prevent problems in future.
• Vendor & Stakeholder Coordination
  • Acting as a liaison for Technology and Operational Software requirements supported by third party vendors.
  • Testing and analyzing current and future IT Systems as required.
  • Performing Other Duties as Assigned.

The ideal candidate will possess:

• Bachelor’s degree or diploma in Computer Science, Management Information Systems, Information Technology or a related field.
• Proven experience (typically 3+ years) in a service desk or IT support role.
• Previous experience in finance or additional certifications in management is considered an asset.
• IT Service Desk experience in a Microsoft/Windows environment.
• Information Technology Infrastructure Library (ITIL) certification or working knowledge of IT service management frameworks is a plus.
• Microsoft and Amazon Web Services (AWS) certifications are considered assets
• Fluency in French is considered an asset.
• Ability to lift up to 20 lbs.
• Proficiency in Microsoft Office tools, including Excel, SharePoint, Teams, and Outlook.
• Experience supporting Microsoft environments such as Exchange, Windows, Azure, and Active Directory, and familiarity with Jira.
• Strong knowledge of Incident and Problem Management processes and tools.
• Solid analytical, critical thinking, and troubleshooting skills.
• Excellent verbal and written communication skills, with the ability to clearly explain technical issues to non-technical users.
• Strong interpersonal and collaboration skills across in-person, phone, and virtual environments.
• Ability to prioritize, multitask, and manage competing demands in a fast-paced environment.
• Strong organizational skills, time management, and attention to detail.
• Adaptable and quick to learn new systems, technologies, and hardware.
• Working knowledge of IT hardware, including desktops, peripherals, networks, and multimedia devices, as well as information systems fundamentals.
• High sense of urgency, particularly during outages or critical incidents.
• Demonstrates accountability, reliability, professionalism, and sound judgment, including handling confidential information.
• Resilient with the ability to manage ambiguity and perform effectively under pressure.

Range $55,000 - $70,000 annually.

This range represents Wellington-Altus' expected range of compensation for this position. Actual compensation will vary and will be based on various factors, such as location, skills, experience, and qualification for the role. Compensation for part-time roles will be pro-rated based on number of hours regularly worked.
Wellington-Altus' total compensation package for employees may also include discretionary bonuses as well as other perks and rewards. Wellington-Altus also offers health insurance, accident and life insurance, and other unique benefits per location.

Conditions of employment:

• Must be legally eligible to work in Canada.
• A background check, satisfactory to the employer, may be required of the successful applicant prior to commencing employment
• Must be able to travel for business trips up to 0-20% of the time.

Wellington-Altus Private Wealth is strongly committed to equity and diversity within its community and welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders. All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.

If you require accommodation for the recruitment process, please let us know at the point of application.

To apply:

Click the Apply for This Job button to submit your resume, cover letter and salary expectations. You will be contacted if you are selected for an interview. More information about working at Wellington-Altus can be found on our website at www.wellington-altus.com (http://www.wellington-altus.com/).